Shadow All-In-One Analytics
Shadow All-In-One Analytics for Zoom offers a cloud based solution for capturing, processing, reporting and archiving transactions across all Zoom configurations. Organizations now have complete visibility across the entire spectrum of a corporate collaboration ecosystem for any length of time. The product offers historical call accounting, call center reporting, call recording playback, real time agent/queue dashboards, team collaboration adoption metrics, custom integrations and emergency notification.
Communication managers require a robust solution that encompasses all communications to make proper business decisions and ensure the health of their business lifeline. By leveraging the latest technologies, Shadow All-in-One Analytics empowers enterprises to increase adoption of new technologies, remove bottlenecks, reconcile expenses, facilitate team collaboration, improve customer experience and empower productivity.
Unified Communication Management
Shadow All-In-One Analytics enables organizations to unify communication facilities under one umbrella and consolidate communication metrics (inc. call accounting, call center dashboards, call recording replay, emergency notification, team collaboration, and quality of service) to effectively manage their entire ecosystem on premise or in the cloud.

Benefits of Shadow All-In-One Analytics
- Curb misuse and abuse, helping to lower costs and reduce erroneous or fradulent network usage.
- Highlight detrimental quality of service, allowing for network adjustments that can result in more efficient communications and lower network infrastructure costs.
- Reconcile telecom expenses, enabling administrators to leverage tariff plan negotiations and discover billing errors that may result in cost savings.
- Monitor agents in real-time, enabling administrators to highlight bottlenecks and overflows as well as track response times, which can result in a more dynamic and effective communication ecosystem.
- Meet compliancy standards using archived or historical communication data for forensic analysis or litigation discovery.
Scalable Premise or Cloud Deployments
Shadow leverages a web-based interface to offer a common, consistent and intuitive user experience both on premise and in the cloud. The system employs the latest technologies to analyze communication activity from a single point and/or consolidate federated or big data environments with thousands of subscribers.