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Resource Software International Ltd. (RSI) is a proud member of the Avaya DevConnect Technology Partner program and offer various Avaya Select Product and compliance tested solutions.
The RSI all-in-one omnichannel collaboration analytics products are compatible across major Avaya communication platforms including IP Office, Aura CM, Avaya Cloud and legacy Nortel platforms. Our solutions span a broad range of industry sectors including retail, government, education, brokerage, professional, hospitality and general business environments. In vertical markets, we provide unique integration to hotel property management systems and professional accounting packages.
Solutions for Avaya Platforms
RSI has been developing communication management solutions since 1990. Over the years we have worked closely with Avaya to ensure our solutions are interoperable. Many of our most popular products have been accredited as Avaya Compliant or given the distinction of Avaya Select Product and listed in the Avaya Devconnect Marketplace. We also offer several backward compatible third party products for use with Avaya and legacy Nortel products.
Avaya Compliant Products
The overwhelming majority of our communication management products are designed to work with Avaya gear (and their legacy products). RSI has taken additional steps with our more popular solutions to undergo compliance testing with Avaya through our DevConnect partnership program. This provides RSI/Avaya customers the assurance of successful product interoperability. By continuing to pursue improvements in product integration, we offer a more cost effective, integrated solution to our customers.
Shadow All-in-One Analytics for ACO
A scalable all-in-one collaboration management solution that manages the health of enterprise communication ecosystems.
Core components:
call accounting * cradle-to-grave * call center reporting *
historical/real time dashboards * call recording playback *
meeting metrics * email reporting * emergency notification
Available for:
Avaya Cloud Office, Avaya IP Office, Aura / CM, legacy Nortel
Shadow CMS All-in-One Analytics
A scalable all-in-one collaboration management solution that manages the health of enterprise communication ecosystems.
Core components:
call accounting * cradle-to-grave * call center reporting *
historical/real time dashboards * call recording playback *
meeting metrics * email reporting * emergency notification
Available for:
Avaya Cloud Office, Avaya IP Office, Aura / CM, legacy Nortel
Shadow CMS Enterprise
A scalable premise or cloud call accounting solution that monitors, measures and manages communication resources.
Core components:
call accounting * cradle-to-grave * call recording playback *
historical call detail & call center dashboards *
meeting metrics * email reporting * emergency notification
Available for:
Avaya Cloud Office, Avaya IP Office, Aura / CM, legacy Nortel
Shadow RTD Real Time Dashboard
Meaningful real time agent and queue analytics that help ensure the health, quality & performance of contact centers.
Available for:
Avaya Cloud Office, Avaya IP Office, Aura / CM, legacy Nortel
Shadow OSN Onsite Notification
Real-time emergency notification that monitors communication activity and provides alerts to Avaya phones, email, SMS, network broadcasts and team collaboration rooms.
Valuable time is often lost in trying to locate the individual that placed an emergency call. Seconds can make the difference in saving lives or apprehending harassing callers.
Available for:
Avaya Cloud Office, Avaya IP Office, Aura / CM, legacy Nortel
Shadow CRM Integration
A powerful unified communication solution to bridge Avaya communication systems with office, CRM & backend database applications.
Available for:
Avaya IP Office, Avaya Aura, Avaya Cloud, legacy Nortel
Intuitive do it yourself adds, moves and changes for Avaya legacy Nortel CS 1000/Meridian 1.
RSI offers full support for many Avaya/legacy Nortel products including CS 1000, BCM and Norstar. Although these products were deemed end of life by Avaya,
we understand that many customers still need important metrics to maintain their systems or justify migration to new ones. We continue to build products that are Avaya Compliant and backward compatible with legacy Nortel products.
RSI offers Avaya + RingCentral Analytics Out of the Box
