As part of BCE, Bell delivers a wide range of innovative products and services to consumers, businesses and government customers across Canada by leveraging the power of our world-class wireless and fibre networks. These include mobile data and voice plans for our 4G LTE, 5G and 5G+ wireless networks, Fibe Internet and TV, Wireless Home Internet, residential and business voice services, cloud-based services, mobile edge computing, Internet of Things (IoT) and other business solutions
Reports
Dashboards
Agents
Recordings
Notifications
Shadow All-in-One Analytics provides cradle to grave management reports which highlight long duration, wait times, hold and missed calls. All activity may be pinpointed to a particular agent, extension, voice mailbox, hunt group, endpoint, or corporate level.
Hundreds of pre-canned report templates can be generated to meet regulatory compliance standards, perform long term trend analysis, and accelerate adoption. A powerful report builder can be utilized for unlimited other templates.
Shadow All-In-One Analytics can utilize historical metrics for any time period to create trend line analysis of customer experience accounting for seasonal change, workforce levels, and business growth.
Schedule any set of reports for periodic delivery to any email, SFTP or public folder for consumption by different users, managers or groups. Reports can be produced and consumed in different formats for import into business intelligence tools.
Monitor traffic quality allowing for proactive
network and resource adjustments that can
result in more efficient communications and
lower costs.
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