How the future of work, works for all (Cisco)

Shadow All-In-One Analytics

Shadow is a fully scalable portfolio of communication analytics solutions that can run on a Windows computer system (with a Microsoft SQL Server Express database engine) in SME environments to a fully distributed enterprise network (with a powerful Microsoft SQL Server database engine that can grow to thousands of terabytes. Using the most current technologies, the browser independent web-based interface, provides a common, consistent and intuitive user experience both locally and remotely to the system. Multithreaded, distributed agents can be used to prevent tremendous volumes of data from overwhelming the system.

Communication managers require a robust solution that encompasses all communications to make proper business decisions and ensure the health of their business lifeline. Valuable metrics can be centralized and used to identify network bottlenecks, detect system hacks, curb misuse and abuse, deliver emergency notifications, improve productivity, meet regulatory compliance and increase adoption.

Unified Communication Management

Shadow All-In-One Analytics enables organizations to unify communication facilities under one umbrella and consolidate communication metrics (inc. call accounting, call center (UCCX), Jabber, WebEx, call recording replay, emergency notification, speech analytics and quality of service) to effectively manage their entire ecosystem on premise or in the cloud. Modules can also be deployed in standalone environments.

Modules include:

• Shadow CMS Enterprise for analyzing communication activity
• Shadow RTD Real Time Dashboard for call center analysis and reporting
• Shadow OSN Onsite Notification for 911 and critical event alerting
• Shadow Integrator for linking communications activity with backend systems
• Shadow Spaces for team collaboration analytics

Benefits of Shadow All-In-One Analytics

• Curb misuse and abuse, helping to lower costs and reduce erroneous or fradulent network usage.
• Highlight detrimental quality of service, allowing for network adjustments that can result in more efficient communications and lower network infrastructure costs.
• Reconcile telecom expenses, enabling administrators to leverage tariff plan negotiations and discover billing errors that may result in cost savings.
• Monitor agents in real-time, enabling administrators to highlight bottlenecks and overflows as well as track response times, which can result in a more dynamic and effective communication ecosystem.
• Meet compliancy standards using archived or historical communication data for forensic analysis or litigation discovery.

Scalable Premise or Cloud Deployments

Shadow leverages a web-based interface to offer a common, consistent and intuitive user experience both on premise and in the cloud. The system employs the latest technologies to analyze communication activity from a single point and/or consolidate big data environments with thousands of subscribers.