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Posted On: Fri, 14 Mar 2025 22:18

RSI Introduces Shadow Agent for AI Receptionists at Enterprise Connect 2025

Shadow Agent for RingCentral now offers live dashboards of traditional resources (IVR, Agents, Queues) and the new RingCentral AI Receptionists. Manage your human and virtual resources in one place.

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Posted On: Fri, 17 Jan 2025 14:40

Shadow Agent for RingCentral = RingEX and RingCX

Shadow Agent, developed by Resource Software International Ltd. (RSI), is an innovative application designed to consolidate your communication ecosystem. .

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POPULAR POSTS

A day in the life of a major enterprise communication manager using RingCentral RingCX and RingEX in remote sites.

Thu, 01 Oct 2026 20:42:50 +0000

Different Stakeholders Have Different Objectives: How the RSI Communication Intelligence Data Lake Can Be Consumed By Different Roles

Tue, 29 Sep 2026 14:47:40 +0000

Unified Communication and Call Center Morphing Into One: Shadow Analytics Manages the Entire Ecosystem

Fri, 25 Sep 2026 14:33:52 +0000

RSI Video Collection: Meet Ryan - AI-driven Communication Intelligence Analytics - Shadow Analytics

Sat, 19 Sep 2026 00:51:33 +0000

RSI Video Collection: Meet Sy - A call center manager needing immediate help from Shadow Analytics MCP

Thu, 17 Sep 2026 12:29:20 +0000

From Call Accounting to Communication Intelligence: Why RSI Shadow Analytics Evolved

Wed, 16 Sep 2026 14:19:15 +0000

Your Next Call Center Analyst Can Be an MCP Connection to Shadow Analytics MCP

Wed, 16 Sep 2026 01:44

The Middle Tier RingCentral Customers Actually Need: RSI Shadow AgentCX

Tue, 08 Sep 2026 17:18:49 +0000

VIDEOS

A day in the life of a major enterprise communication manager using RingCentral RingCX and RingEX in remote sites.

Thu, 01 Oct 2026 20:42:50 +0000

RSI Video Collection: Meet Ryan - AI-driven Communication Intelligence Analytics - Shadow Analytics

Sat, 19 Sep 2026 00:51:33 +0000

RSI Video Collection: Meet Sy - A call center manager needing immediate help from Shadow Analytics MCP

Thu, 17 Sep 2026 12:29:20 +0000

NOTICES

Your Next Call Center Analyst Can Be an MCP Connection to Shadow Analytics MCP

Wed, 16 Sep 2026 01:44

EVENTS

RSI Executives Attending WebexOne 2026

Wed, 16 Sep 2026 02:36:51 +0000

RSI Sponsoring the RingCentral Tech Summit in Manila, Philippines

Wed, 16 Sep 2026 02:09:57 +0000

ANNOUNCEMENTS

RSI Releases Modern Shadow Analytics AI-driven Communication Intelligence Platform for Call Center and Unified Communications Providers

Thu, 17 Sep 2026 00:24:27 +0000

RSI Sponsoring the RingCentral Tech Summit in Manila, Philippines

Wed, 16 Sep 2026 02:09:57 +0000

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