More than 350,000 customers in 190 countries trust 3CX to help their business connect and collaborate. We're the provider of choice for household names like Air France, the NHS, Best Western and PepsiCo, all of whom rely on 3CX for secure, reliable and effortless communications.
Scalable analytics for voice, real-time presence dashboards, and alert notification.
Cradle-to-grave management reports highlighting long duration, missed calls, excessive cost, and IVR routing summaries.
Dynamic, customizable dashboards for wallboards or desktops, giving supervisors and agents instantaneous performance feedback.
Recordings coupled with call detail records, searchable by number, date, time, duration and query tags.
Triggers for agent status, service levels, abandoned calls or 911 emergencies — delivered by email, text, audible alarm or team spaces.
Track calls end to end as they move across platforms and environments — from IVR to agent to resolution — with cradle-to-grave visibility into service levels, transfers and usage summaries across your communication ecosystem.
Pinpoint bottlenecks, highlight suspicious or unusual activity, and reconcile carrier invoices against actual business activity — helping control telecom spend and protect your organization from misuse and system abuse.
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