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Posted On: Thu, 03 Sep 2026 12:12:44 +0000

Modern Call Center Analytics: How Shadow Analytics Pattern Intelligence Catches What Your Team Misses

Your call center already told you something was wrong. The question is whether anyone was listening.

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Posted On: Mon, 10 Aug 2026 15:03:26 +0000

Stop Digging. Start Asking. Introducing Shadow Analytics MCP

AI-driven communication intelligence, now available to the AI assistant you already use.

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Posted On: Wed, 27 May 2026 18:03:12 +0000

RSI Launches Shadow All-In-One Analytics for Intermedia Unite®

Oshawa, Ontario — May 27, 2026 — Resource Software International Ltd. today announced the launch of Shadow All-In-One Analytics for Intermedia Unite®. The new solution extends RSI’s Shadow analytics platform to organizations using Intermedia’s cloud communications services, helping businesses transform everyday call activity into clear operational intelligence.

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About Us

Founded in 1990, Resource Software International Ltd. (RSI) helps organizations unlock the full value of their communication ecosystems. Building on more than three decades of innovation, RSI now delivers AI-driven communication intelligence that unifies voice, messaging, video, contact center, and collaboration data into actionable insights, empowering organizations to improve customer experiences, optimize operations, and achieve better business outcomes.

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