RSI Video Collection: Meet Ryan - AI-driven Communication Intelligence Analytics - Shadow Analytics

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Posted On: Sat, 19 Sep 2026 00:51:33 +0000

RSI Video Collection: Meet Ryan - AI-driven Communication Intelligence Analytics - Shadow Analytics

 


Shadow Analytics unifies every call, message, recording, customer journey and AI-driven interaction into one platform — turning fragmented communication data into clear insights, confident decisions and measurable business outcomes.

Connect Shadow Analytics directly into your AI tools and agentic workflows with our new MCP integration layer. AI agents and assistants — including Claude, ChatGPT, Microsoft Copilot, and custom in-house agent frameworks — can query call volumes, agent performance and customer journey data on demand, without a custom integration project.


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Founded in 1990, Resource Software International Ltd. (RSI) helps organizations unlock the full value of their communication ecosystems. Building on more than three decades of innovation, RSI now delivers AI-driven communication intelligence that unifies voice, messaging, video, contact center, and collaboration data into actionable insights, empowering organizations to improve customer experiences, optimize operations, and achieve better business outcomes.

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