ShoreTel
ShoreTel is a leading provider of IP telephony solutions worldwide and well known for exceptional customer satisfaction. ShoreTel's unique architectural approach to IP telephony delivers unmatched reliability, scalability and manageability, plus a user interface that sets the standard for ease-of-use.
Resource Software International Ltd. (RSI) is a proud member of the ShoreTel Innovation Network Program
Innovation Network Products
Revolution Web Call Accounting helps businesses equipped
with ShoreTel© systems to track, manage and optimize both
traditional and IP communications.
Communication managers can utilize Revolution Web Call
Accounting to maximize efficiency and productivity, track and
analyze network performance and forecast, monitor and
allocate communication expenses. Whether you are sitting at
your office desk or traveling around the world.
Product Brief 
ShoreTel Reference
Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure.
Communication facilities are the lifeline of most successful businesses and often the most taxing expenditure. Often managers are unaware of misuse, erroneous telecom billing, detrimental quality of service and or system hacks that can cause irreparable damage to the reputation of the organization
and its bottom line. The old adage rings true – you cannot manage what you cannot measure! SHADOWcms Enterprise is the watchdog of your communication network by analyzing call accounting records, auto attendant, voice mail and mobile devices to pinpoint system bottlenecks and ensure communication flow. Product Brief ShoreTel Reference
Shadow CMS Real Time Dashboard (for ShoreTel)
SHADOW Real Time Dashboard (RTD) is a powerful tool that can monitor one or a complex array of mission-critical communication systems that require uncompromised performance and availability. The solution is a browser based, multi-vendor real-time console that can monitor and analyze data from virtually any telephony platform. SHADOW RTD provides supervisors with instantaneous metric about the health of their communication facilities.
Product Brief
Shadow CMS Workgroup Reporting (for ShoreTel)
SHADOW Workgroup Reporting gives you a powerful means of deciphering the valuable data produced by your ShoreTel phone system. Now you can make intelligent workforce, skill set and network planning decisions with concise system metrics from your workgroup data.
Product Brief
News
Shadow CMS Enterprise Adds Workgroup Reporting for ShoreTel
Resource Software International Ltd. (RSI) announced today that its scalable Shadow CMS Enterprise has added historical Workgroup Reporting support for ShoreTel IP Telephony solutions. The historical reporting component can be deployed as a standalone application or adjunct to Shadow CMS Enterprise. See product brief.Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructu...
RSI Call Accounting Software Certified for ShoreTel IP Phone
Systems
RSI announces ShoreTel Developer Network membership.
