Headline
RSI Road Map Reaffirms Call Accounting Compatibility With Avaya/Nortel Gear ...January 19, 2010
Resource Software International Ltd. (RSI) announced today that its core applications for call accounting and total unified communications management solutions are uniquely positioned and compatible with Avaya and Nortel enterprise communication gear. On the heels of the anticipated Avaya Roadmap announcement, RSI reaffirmed that its core solutions had already met the Avaya Compliant Solutions and Nortel Developer Partner standards. More...
Recent News
RSI Shadow CMS Enterprise Now Avaya Aura Communication Manager 5.2 Compliant
...December 2009Resource Software International Ltd. (RSI), a leading provider of total unified communication management solutions (TUCMS) for every enterprise, today announced that its Shadow CMS enterprise call accounting is compliant with Aura Communication Manager 5.2. Avaya is a leading global provider of business communications applications, systems and services. More...
RSI Call Accounting Software Certified for ShoreTel IP Phone Systems
...January 8, 2010Resource Software International Ltd. (RSI), a leading provider of total communication management solutions (TCMS) for every enterprise, today announced that its Shadow CMS Enterprise and Revolution Web small business call accounting has been certified with ShoreTel IP phone systems. ShoreTel is a leading provider of Pure IP unified communications systems. More...
RSI Shadow CMS Enterprise Now Avaya Aura Communication Manager 5.2 Compliant
...December 2009Resource Software International Ltd. (RSI), a leading provider of total unified communication management solutions (TUCMS) for every enterprise, today announced that its Shadow CMS enterprise call accounting is compliant with Aura Communication Manager 5.2. Avaya is a leading global provider of business communications applications, systems and services. More...
RSI and Komutel Announce Unified Communication Solutions Branding Agreement
...December 10, 2009OSHAWA,ON and ST-GEORGES, PQ - Resource Software International Ltd. (RSI) and Komutel Inc. jointly announced today a landmark technology and branding agreement. RSI will add the Komutel productivity and presence console applications to their Total Unified Communication Management Solutions portfolio which also includes call accounting, hotel billing, switch configuration and mobile tracking. More...
RSI Announces Internet Security, Access Management And Reporting Software
...June 21, 2009Resource Software International Ltd. (RSI), a global leader in total unified communication management solutions, announced today the addition of three new applications that will enable enterprise and institutions to monitor and control internet usage.
Statistics from various respected sources indicate a critical need for internet control measures. International Data Corporation estimated that 30% to 40% of employee Internet use isn't work related. Nielsen/NetRatings reported 92% of online stock trading occurs from the workplace during work hours and 46% of online holiday shopping takes place at work. Another shocking statistic from SexTracker states that 70% of all Web traffic to Internet pornography sites occurs between 9 am and 5 pm. In the United States, real cost loss estimates range from 1.75 billion to well over 2.5 billion a year. More...
Resource Software International Ltd. (RSI) Announces Sponsorship of AVAYA 2010 Global Sales and Americas Partner Conference
...September 10, 2009Resource Software International Ltd. (RSI) announced today its participation and gold sponsorship of the AVAYA 2010 Global Sales and Americas Partner Conference. The event, to be held October 11 to 15, 2009 in Nashville, Tennessee, brings together 2,500 Avaya Sales and Marketing associates, including technical sales support teams, and over 1,000 members of the Avaya partner ecosystem including BusinessPartners, AlliancePartners, and DevConnect members. More...
RSI Shadow CMS Enterprise Now Avaya Compliant
...April 15, 2009Resource Software International Ltd. (RSI), a leading provider of total communication management solutions (TCMS) for every enterprise, today announced that its Shadow CMS enterprise call accounting is compliant with Avaya Communication Manager 5.1.2. Avaya is a leading global provider of business communications applications, systems and services. More...
RSI Unveils an Exciting New Portfolio of Unified Communication Applications
...February 25, 2009Resource Software International (RSI) offers a broad spectrum of solutions that include desktop productivity, attendant console, CRM integration, switch administration and enterprise reporting. RSI recently unveiled a new unified communications Visual Rapport product family. RSI now offers the most comprehensive Best-In-Class desktop productivity tools for Nortel SMB customers. More...
RSI To Exhibit at Nortel Distributor Alliance Council (DAC) Conference Spring 2009
...March 2, 2009The event will bring together many of the 700 members representing more than 100 Nortel distributor companies. The DAC is a forum of Nortel authorized partners and Nortel employees, working to leverage the powerful synergy across Nortel comprehensive Enterprise Solution set. This conference is a one-stop shop for learning about Enterprise Networks products, exchanging ideas and improving business. More...
Resource Software International Ltd. (RSI) Announces Call Accounting Compatibility with Nortel SCS 500
...November 10, 2008RSI has been granted compatibility recognition with the popular Nortal SCS 500. Registered Product status was achieved for Revolution Web Call Accounting on SCS 500. This is the first product of its kind to receive this distinction. Revolution Web Call Accounting is also a Nortel Compatible Product for Nortel BCM and Norstar. More...
RSI Call Accounting Software Compliant With Cisco Unified Communications Manager 6.1
...July 17, 2008RSI is one of the first vendors of IP communications call accounting and billing software to offer fully interoperable solutions for Cisco UCM 6.1 and compatibility with Cisco Call Manager and Cisco Call Manager Express. The RSI Shadow CMS software portfolio was granted compliant status after verification was completed through independent lab testing. More...
Hosted Call Accounting for Every Enterprise
...March 24, 2008Hosted Call Accounting is a fully managed Software as a Service (SaaS) alternative to purchasing hardware and software and expending internal resources. Resource Software International Ltd. (RSI) offers complete outsourcing services for remote polling, authorization code billing, charge-back, network planning, traffic analysis, carrier/service comparisons, SIP / IP PBX reporting, voice mail, call center, auto attendant and more. Many organizations have high overhead costs, staff turnovers and little time for in-house software. These businesses often require accurate telemanagement information to allocate costs and track activity. With our remote secured hosting option you select the variety of billing, traffic, exception and diagnostic management reports your organization needs. RSI takes full control of data collection, processing and regular delivery of reports. Our specialists can assist you with the planning and management of your telecommunications network. RSI hosts and manages the entire process on your behalf and you may log in to view the results from anywhere, anytime! More...
Call Accounting by RSI Rated Avaya Compliant for Avaya Quick Edition
...January 28, 2008Resource Software International Ltd. (RSI) is delighted to announce the interoperability of our popular Revolution Web Call Accounting software with Avaya Quick Edition, said Rito Salomone, president of RSI. This demonstrates our commitment to provide small and medium business customers the same powerful capabilities available to enterprises. Revolution Web Call Accounting can be used to curb misuse and abuse, maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate expenses. More...
RSI to demonstrate integrated Total Communication Management Solutions (TCMS) at Global Connect 2008
...April 4, 2008RSI will introduce a new approach to expense management, call accounting, presence monitoring and switch programming integrated into a Total Communication Management Solution (TCMS). More...
RSI Call Accounting and Contact Center Solutions Rated Avaya Compliant for Avaya IP Office
...January 14, 2008Resource Software International Ltd. (RSI) is delighted to have once again successfully demonstrated interoperability of its core products with Avaya IP Office said Rito Salomone, president of RSI. This achievement highlights our continued commitment to research and development of solutions for Avaya gear. Communication facilities are the lifeline of most successful businesses, and Avaya IP Office customers can rest assured that RSI offerings will keep pace with Avaya IP Office revisions and innovations. RSI solutions can maximize efficiency and productivity, track and analyze networks, and forecast, monitor and allocate communications management expenses. More...
RSI Confirms Two New Products - Nortel Activity Reporter and tools OSN
...December 17, 2007Resource Software International Ltd. (RSI) confirmed today the announcement of two new products offered with Nortel BCM and SRG 50 Rls. 3.0.
Nortel will be offering a new communication management software with this release. Nortel Activity Reporter is a jointly designed solution by Resource Software International Ltd. (RSI) and Nortel. The product is designed to provide system metrics for BCM 50 Rls. 3.0 (and later). It produces text and graphical reports based on station message detail recording (SMDR), hunt group, voice mail and custom call routing information. Visit http://www.telecost.com/nortel for more details. More...
RSI Support Services Issues Notice Regarding Upcoming GST/HST Changes in Canada
...December 10, 2007More...Nortel Grants RSI Compatible Product Designation for Emergency Notification Software
...November 26, 2007tools OSN is a unique application designed specifically to work with Nortel BCM and SRG environments to watchdog the system. Valuable time is often lost in trying to locate the individual that placed an emergency call. tools OSN can broadcast E911 notification to telephone sets, email or network computers regardless of the type of emergency or crisis. Seconds can make the difference in saving lives, property and money when dispensing critical information and responding to emergencies. tools OSN may be configured with Public Safety Access Point information. The PSAP information can be delivered via email to authorized response personnel. More...
RSI To Exhibit at Nortel Distributor Alliance Council (DAC) Conference Fall 2007
...Sept. 3, 2007The event will bring together many of the 700 members representing more than 100 Nortel distributor companies. The DAC is a forum of Nortel authorized partners and Nortel employees, working to leverage the powerful synergy across Nortel comprehensive Enterprise Solution set. This conference is a one-stop shop for learning about Enterprise Networks products, exchanging ideas and improving business. More...
RSI Announces The Release of MerAssistant Switch Manager for Enterprise Nortel Telephony Platforms
...July 5, 2007MerAssistant boasts task automation, over 100 pre-defined reports, over 50 pre-defined programming commands, global set changes, dial up capability and much more. MerAssistant was designed to save Nortel administrators time and frustration when performing many of the complex programming tasks needed to maintain a Pbx system. More...
Previous News
Visit Resource Software International Ltd. (RSI) at Global Connect 2007
...May 22, 2007RSI Offers Secure Communication Management Solutions
...May 11, 2007RSI announces ShoreTel Developer Network membership
...April 4, 2007Daylight Savings Time Change May Cause Problems With Your Telephone Expense Management Software
...Feb 20, 2007