Call Accounting Revolution Web (Browser Based for SMB) Shadow CMS Enterprise Shadow CMS Hospitality (Hotel Billing, Healthcare) Cloud Call Accounting (Managed, hosted) Desktop Productivity Visual Rapport Shadow RTD Real Time Dashboard Internet Management Shadow Internet Control Shadow Internet Reporter Data Collection Winlink Data Storage Software Popular Tailored Solutions MerAssistant Switch Admin (TM Replacement) tools OSN Onsite Notification (Avaya)

Telecom Expense Management Managed Servics (Service Bureau) RSI Support Services (Annual Maintenance)

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Digium

Switchvox

is based on the open source IP PBX, Asterisk, and the Linux operating system. It provides an easy to deploy solution for businesses looking for the power of an enterprise PBX with high reliability, excellent support, and low cost. The simple point-and-click online interface allows virtually anyone to set up and manage the system, and because it comes as a pre-configured turnkey package, the server and phones are all plug and play.

Switchvox now offers a free edition. This edition is limited to 15 Extensions (Requires Free registration) and does not support the digital Digium cards, other than that it is similar to the SOHO version.

Switchvox supports unlimited extensions and has all the basic features that you'd expect from a PBX, like voicemail, custom music on hold, time based behaviors, conferencing, call parking, intercom and paging. It also includes features that are typically associated with expensive enterprise systems, such as ACD queues, find me/follow me functionality, unlimited powerful IVR menus that can interact with your company's databases (Press one for sales or please enter your account number followed by the pound key...), MS Outlook integration, and advanced call reporting.

Asterisk

is software that turns an ordinary computer into a voice communications server. Asterisk powers IP PBX systems, VoIP gateways, conference servers and more. It is used by small businesses, large businesses, call centers, carriers and governments worldwide. Asterisk is free and open source. Asterisk is sponsored by Digium

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The RSI call management portfolio spans a broad range of industry sectors including retail, government, education, tourism, brokerage, professional, hospitality and general business environments. In vertical markets, we provide unique integration to hotel property management systems and professional accounting packages.

Revolution Web Call Accounting is a call reporting solution that helps businesses equipped with Digium systems to track, manage and optimize both traditional and IP communications. Communication managers can utilize Revolution Web Call Accounting to maximize efficiency and productivity, track and analyze network performance and forecast, monitor and allocate communication expenses. Whether you are sitting at your office desk or traveling around the world.

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Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. Communication facilities are the lifeline of most successful businesses and often the most taxing expenditure. Often managers are unaware of misuse, erroneous telecom billing, detrimental quality of service and or system hacks that can cause irreparable damage to the reputation of the organization and its bottom line. The old adage rings true – you cannot manage what you cannot measure! SHADOWcms Enterprise is the watchdog of your communication network by analyzing call accounting records, auto attendant, voice mail and mobile devices to pinpoint system bottlenecks and ensure communication flow.

Product Brief    Request Evaluation Information   Asterisk Exchange Listing

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Shadow CMS Enterprise Switchvox Pin Code Manager is a tailored solution that bridges Switchvox and the Shadow CMS Enterpise personnel directory. Callers can now be assigned a special pin code, authorization code, password or account number and authenticated with the personnel directory of any organization within Shadow CMS Enterprise. This allows every call to be verified for greater accountability, control and accurate billing. This module requires the deployment of Shadow CMS Enterprise (listed above).




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News

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RSI Announces Digium Switchvox Call Accounting