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PORTFOLIO
Call Accounting
Desktop Productivity
Internet Management
Data Collection
Popular Tailored Solutions
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SERVICES
Telecom Expense Management
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Powerful Business Call Accounting and Cloud Communication Management for Every Enterprise
Welcome to www.telecost.com, the internet home of Resource Software International Ltd (RSI). We have been developing award-winning call accounting software & communications management solutions for businesses of all sizes since 1990.
Many of our products are recognized as leading solutions by the world's most popular manufacturers and vendors of communication equipment. Please visit our vendor-specific websites to find out more about our special integration, designation and relationships.
Tailored Pages:
Avaya/Nortel
Cisco
Mitel
ShoreTel
Adtran
Epygi
Siemens
Digium
More...
RSI strives to provide the best scalable applications for every communication managers needs. RSI is a leading provider of call accounting, hotel billing, real time dashboard, computer-telephony integration, web browser call accounting, telephone reporting, switch management, instant messaging, mobile tracking, internet access control, browser reporting and telemanagement solutions around the globe.
We pride ourselves in providing the very best dynamic cost-effective, user-friendly solutions that can be offered to all businesses. We provide robust interoperable solutions to customers of virtually any equipment provider -- analog or IP. Channel partners and customers now have the option of selecting a call accounting system that has been lab tested in many popular environments. We offer true seamless integration for multi-vendor environments.
Our call management portfolio spans a broad range of industry sectors including retail, government, education, tourism,
brokerage, professional, hospitality and general business environments. In vertical markets, we provide unique integration to hotel property management systems and professional accounting packages.
Our customer installations include small to medium (SMB) and large enterprise organizations. Our dealer network includes major telephone companies, PBX and IP switching manufacturers, interconnects, equipment vendors, hotel and motel management companies, alternate long distance providers and consultants.
Check out our new Shadow Real Time Dashboard for monitoring agent status, call detail, hunt groups, voice mail and many other communication metrics from your browser.
RSI specializes in multi-platform, multi-vendor total unifed communication management solutions. We would be pleased to offer you a solution that can consolidate your environment under one umbrella. We offer centralized, browser based, hosted and single site solutions for call accounting, hotel billing, real time dashboard, ACD Reporting, switch administration, contact center consoles, CRM Integration, Unified Communications and even custom development.
Talk to us about replacing your Avaya TM/OTM management solution with the RSI Shadow CMS and MerAssistant bundle.
For a FREE quotation or product information, click here
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browser-based call accounting for small business
Revolution Web Call Accounting is a robust solution that can be used in institutions such as offices, hospitals, universities and organizations that need to allocate telecom costs to various individuals, departments or cost centers. It can also be used to monitor telephone productivity of each employee in the company. The software can be accessed from your desktop or from around the world through a true web interface
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basic desktop call accounting for small business
Revolution Call Accounting is the most affordable basic desktop solution available today. It's never been easier to get the statistical information you need to make decisions quickly & easily - right from your desk. Whether you want detail, summary, graphs or a combination, we'll provide it without any special training or dedicated hardware and best of all, it won't cost you an arm and a leg.
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robust call accounting for every enterprise
Communication facilities are the lifeline of most successful businesses and often the most taxing expenditures. Management of telephone charges, equipment fees, VoIP traffic, internet usage, and provider discounts is a difficult task. RSI provides the necessary call management tools to allow administrators to forecast, monitor and allocate communications management expenses.
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hospitality hotel and motel billing
Communication services are essential to the majority of hospitality guests. Many business executives and travelers demand efficient facilities that can keep them in touch with home base. It is imperative for a sophisticated hotel call accounting system to account for telephone charges, internet usage, equipment fees, surcharges and taxes in real time.
Most hotel or motel environments find it essential to interface their call accounting software with a centralized property management system (PMS). We work with all popular vendors of property management and reservation systems to integrate call accounting, internet usage, hotel billing and guest reservations.
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desktop telephony productivity tools
Visual Rapport is an integrated messaging system for employee statuses, screen pops, desktop dialing, call logging and corporate instant messaging. Visual Rapport boasts a very dynamic interface that puts your communication information right at your fingertips. The visual communication console gives you accessibility to everyone in your organization instantly.
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call monitoring, routing and control tools
tools CTI Pack is a comprehensive value added middleware telephony control and management solution for Nortel Networks Norstar and BCM. tools CTI Pack offers forced/verified account codes, toll restriction, E911 notification witb PSAP, CLID logging, SMDR, do not call list blocking, message notificiation and hospitality wake up calls.
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call center ACD monitoring and reporting
ACD Reporting is a powerful automated reporting tool that allows you to leverage your Nortel ACD (C1 and C2) system. ACD Reporting automatically captures and stores ACD call information then allows extensive reporting and access to historical data. This module tracks all ACD activity on your telephone system. Generally, most PBXs will generate either realtime or periodic ACD data. The system can automatically capture and generate detailed activity. Ad hoc reports, graphs and summaries are a click away. The software is completely intuitive.
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monitor, restrict and control internet access for all user policies
The RSI internet portfolio helps you restrict inappropriate surfing and enforce Internet usage policies within your organization. The softeare enables administrators to control how long and when users are allowed Internet access, block access to specific web sites, and restrict use of FTP sites, Email, gaming, instant messaging, live streaming and desktop Windows applications.
We offer a comprehensive time management, security and productivity enhancement solution with scheduled access and reporting based on institution or corporate requirements.
Shadow Internet Control
Shadow Internet Reporting
Shadow Device Patrol
monitor the health and performance of your communication facilities
SHADOW Real Time Dashboard (RTD) is a powerful tool that can monitor one or a complex array of mission-critical communication systems that require uncompromised performance and availability. The solution is a browser based, multi-vendor real-time console that can monitor and analyze data from virtually any telephony platform or device (incl. ACD, Contact Center, Call Center, Voice Mail, SMNP, CDR, etc.). SHADOW RTD provides supervisors with instantaneous metric about the health of their communication facilities.
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data storage software for all PABX, legacy telephone systems and VoIP servers
Why use outdated or expensive hardware buffer boxes for data collection of call detail records (CDR) or any other logs? RSI offers you flexible PC-based solutions that use: Remote Dial-up, ODBC, FTP transfers and TCP socket connections to PABX and Key telephone systems, VoIP servers and routers (inc. Nortel, Avaya, Adtran, Cisco, 3com, Samsung, Mitel, Siemens, Alcatel, Asterisk, Altigen, Panasonic, Inter-Tel, NEC, ShoreTel, Talkswitch, Tadiran, Toshiba, Vodavi, Zultys and more.
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hosted call accounting and managed services
HostedCallAccounting.com is a fully managed Software as a Service (SaaS) alternative to purchasing hardware and software and expending internal resources. Resource Software International Ltd. (RSI) offers complete outsourcing services for remote polling, authorization code billing, charge-back, network planning, traffic analysis, carrier/service comparisons, SIP / IP PBX reporting, voice mail, call center, auto attendant and more. Many organizations have high overhead costs, staff turnovers and little time for in-house software. These businesses often require accurate telemanagement information to allocate costs and track activity. With our remote secured hosting option you select the variety of billing, traffic, exception and diagnostic management reports your organization needs. RSI takes full control of data collection, processing and regular delivery of reports. Our specialists can assist you with the planning and management of your telecommunications network. RSI hosts and manages the entire process on your behalf and you may log in to view the results from anywhere, anytime!
For PBXs and other communication devices that require data storage, our unique IP buffers allow us to collect data from anywhere on the globe seamlessly in real time. The secure data can be viewed remotely by our customers through a simple web browser.
Enjoy centralized hosted call accounting from RSI without the need for additional software or hardware.
Find out more.
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MANUFACTURER APPROVED
Many of our products are recognized as leading solutions by the world's most popular manufacturers and vendors of communication equipment. Please visit our vendor-specific websites to find out more about our special integration, designation and relationships.
Avaya/Nortel
Cisco
Mitel
ShoreTel
Adtran
Epygi
Digium
Siemens
More...
What is CDR?
CDR is an abbreviation for the term Call Detail Recording. It is the data that is submitted by your telephone system to a collection device linked to your call accounting package. The data contains particular information about every telephone call including date, time, duration, digits dialed and trunk line. Often the term SMDR (Station Message Detail Recording is used interchangeably with CDR). The "raw" information is generally interpreted and translated into a database for real time or scheduled processing and reporting.
Hosted Call Accounting
HostedCallAccounting.com is a fully managed Software as a Service (SaaS) alternative to purchasing hardware and software and expending internal resources. Resource Software International Ltd. (RSI) offers complete outsourcing services for remote polling, authorization code billing, charge-back, network planning, traffic analysis, carrier/service comparisons, SIP / IP PBX reporting, voice mail, call center, auto attendant and more. Many organizations have high overhead costs, staff turnovers and little time for in-house software. These businesses often require accurate telemanagement information to allocate costs and track activity. With our remote secured hosting option you select the variety of billing, traffic, exception and diagnostic management reports your organization needs. RSI takes full control of data collection, processing and regular delivery of reports. Our specialists can assist you with the planning and management of your telecommunications network. RSI hosts and manages the entire process on your behalf and you may log in to view the results from anywhere, anytime!
For PBXs and other communication devices that require data storage, our unique IP buffers allow us to collect data from anywhere on the globe seamlessly in real time. The secure data can be viewed remotely by our customers through a simple web browser.
Enjoy centralized hosted call accounting from RSI without the need for additional software or hardware. Find out more.
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