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How the future of work, works for all (Cisco)


Cisco helps seize the opportunities of tomorrow by proving that amazing things can happen when you connect the unconnected. An integral part of their DNA is creating long-lasting customer partnerships, working together to identify our customers' needs and provide solutions that fuel their success. Cisco is the worldwide leader in networking that transforms how people connect, communicate and collaborate.

RSI offers unifed communication management solutions to the Cisco community including premise, hybrid and cloud-based implementations of Shadow All-In-One Analytics portfolio. We empower key decision makers with better insights to make better decisions. RSI is a proud Cisco Developer partner.
Shadow All In One Analytics is available for Cisco Webex, Cisco UCM/HCS and legacy Broadsoft.

Shadow All-In-One Analytics

Shadow is a fully scalable portfolio of communication analytics solutions that can run on a Windows computer system (with a Microsoft SQL Server Express database engine) in SME environments to a fully distributed enterprise network (with a powerful Microsoft SQL Server database engine that can grow to thousands of terabytes. Using the most current technologies, the browser independent web-based interface, provides a common, consistent and intuitive user experience both locally and remotely to the system. Multithreaded, distributed agents can be used to prevent tremendous volumes of data from overwhelming the system.

Communication managers require a robust solution that encompasses all communications to make proper business decisions and ensure the health of their business lifeline. Valuable metrics can be centralized and used to identify network bottlenecks, detect system hacks, curb misuse and abuse, deliver emergency notifications, improve productivity, meet regulatory compliance and increase adoption.

Unified Communication Management

Shadow All-In-One Analytics enables organizations to unify communication facilities under one umbrella and consolidate communication metrics (inc. call accounting, call center (UCCX), Jabber, WebEx, call recording replay, emergency notification, speech analytics and quality of service) to effectively manage their entire ecosystem on premise or in the cloud. Modules can also be deployed in standalone environments.

Modules include:

  • Shadow CMS Enterprise for analyzing communication activity
  • Shadow RTD Real Time Dashboard for call center analysis and reporting
  • Shadow OSN Onsite Notification for 911 and critical event alerting
  • Shadow Integrator for linking communications activity with backend systems
  • Shadow Spaces for team collaboration analytics

Benefits of Shadow All-In-One Analytics

  • Curb misuse and abuse, helping to lower costs and reduce erroneous or fradulent network usage.
  • Highlight detrimental quality of service, allowing for network adjustments that can result in more efficient communications and lower network infrastructure costs.
  • Reconcile telecom expenses, enabling administrators to leverage tariff plan negotiations and discover billing errors that may result in cost savings.
  • Monitor agents in real-time, enabling administrators to highlight bottlenecks and overflows as well as track response times, which can result in a more dynamic and effective communication ecosystem.
  • Meet compliancy standards using archived or historical communication data for forensic analysis or litigation discovery.

Scalable Premise or Cloud Deployments

Shadow leverages a web-based interface to offer a common, consistent and intuitive user experience both on premise and in the cloud. The system employs the latest technologies to analyze communication activity from a single point and/or consolidate big data environments with thousands of subscribers.

Shadow CMS Enterprise

Shadow CMS Enterprise call accounting can pinpoint bottlenecks, highlight suspicious activity, reconcile billing invoices, help formulate migration strategies and control telecom spend.

Reports and Graphs

Many organizations struggle with workforce management and productivity. Shadow All-In-One provides hundreds of real time and historical reports/dashboards which highlight service levels, call volume, departmental activity and call center metrics.

Communication Metrics

Shadow can consolidate communication metrics from multiple IP/PBX/communication servers and collaboration applications in historical reports that can be studied for patterns, trends, KPIs and workforce management. The activity is diced and presented in custom dashboards, reports or trigger specific actionable events.

Real Time Metrics

Shadow offers various modules that present tailored dashboards and metrics in real time environments such as call centers, health care and mission critical centers. Information can be presented on a desktop, wallboard or delivered to team collaboration spaces, desktop messaging applications and IoT devices (i.e. busy lamp).

Notifications and Report delivery to email, SMS, devices, teams

Flexible Report Designer

Various report formats - Excel, Word, PDF, CSV

Call recording replay

RSI is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem.