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Winlink
IP & Serial Data Storage Software

for Cisco Call Manager and Call Manager Express

Collect data from any Cisco Call Manager or Cisco Call Manager Express! Get real time data across the LAN or across the world!

Hardware buffers are often inflexible, too expensive and difficult to repair. Resource Software International Ltd. (RSI) provides a comprehensive software portfolio of data storage products that turns any PC into a data collection buffer. Log your data anywhere on the planet with Winlink's e-logging features!

• Winlink IP & Serial Data Storage Software
• MultiLink IP & Serial Data Storage Software
• Proprietary Data Collection Models
  

Winlink IP & Serial Data Storage Software

Winlink IP & Serial Data Storage Software is the ultimate software for capturing serial data from any device.  Popular applications include: call detail recording, traffic, ACD and switch maintenance codes, hotel billing call record merge, fax logs and emergency notification.  The IP connection mode allows Winlink to connect to any remote device via IP address or SQL Server.  

Winlink can monitor any emergency or alarm condition and instantly alert the screen or submit an email to authorized personnel. Calls to emergency services (i.e. 911) can be identified immediately. The calling party will instantly be identified.

If data activity is vital, Winlink will watch for inactivity and take action during a prolonged period of no data. 

Winlink can be used as a simple logger or integrated with any application including: Call Accounting, ACD, Traffic Reporting, Alarm Monitor. Utilize sentinel files, forward file, e-mail, DDE/OLE or FTP to access logged data.

Highlights:

• log data from any Cisco Call Manager or Call Manager Express
• variable memory buffer for high speed data collection
• user definable filter to include/exclude specific characters
• forward collected file to another destination at pre-defined times
• complete integration with FTP and Email server modules
• scan incoming data for alarm or emergency conditions
• inactivity status alert
• automatic character or string terminators
• unlimited file or record size
• resides on the Microsoft Windows system tray

MultiLink IP & Serial Data Storage Software

for Cisco Call Manager and Call Manager Express

The more elaborate MultiLink IP & Serial Data Storage for Cisco Call Manager module allows you to open any number of connections.  This is useful in environments that need to collect data from multiple sources (i.e. HOBIC merge).

Proprietary Data Collection Models

Special versions of Winlink IP & Serial Data Storage Software are available for specific vendor platforms that utilize proprietary or non-standard communication protocols. Collect CDR / SMDR or other logs in real time or through an automated scheduled process.

Visit our specific vendor websites for more information regarding specific SMDR protocol implementations:

Avaya (RSP, TCP).
Nortel (CDR PULL, DCOM, Socket).
Cisco (ODBC)
Siemens (TFTP, Serial)
Mitel (Telnet,Serial)
3COM (HTTP)