SHADOW CMS Hospitality

Voice & Data Management

real time billing and property management system integration!

Check out our enterprise version here

Discover the most accurate real time method of billing your guests for communication expenses!

Communication services are essential to the majority of hospitality guests. Many business executives and travelers demand efficient facilities that can keep them in touch with home base. It is imperative for a sophisticated communications management system to account for telephone charges, internet usage, equipment fees, surcharges and taxes in real time.

SHADOW CMS Hospitality is engineered to provide a realtime method of increasing revenue in hotel, motel, hospital and shared tenant environments.

SHADOW logs transactions from telephone systems, hotel internet providers and carrier services (i.e. hobic merge). SHADOW interfaces directly with your IP switch, PBX or business telephone system for realtime processing. The information is processed, assigned a cost and immediately delivered to property management room folios for true billing integration.

SHADOW answers hospitality needs of any magnitude from a small campground to a major hotel chain. In fact, SHADOW is installed in many prestigious of properties around the world.

The SHADOW reporting engine provides concise up to the minute information for accounting comptrollers. Detailed and summary reports can be derived for guest rooms, meeting rooms, convention floors, administrative, employee and tenant extensions. Our dynamic pricing engine can accommodate any carrier tariff, custom hotel plan, markups, surcharges, price limits, discounts or taxation.

INSTANTANEOUS BILLING TO PROPERTY MANAGEMENT SYSTEMS

SHADOW interfaces to all property management systems that utilize an RS-232 cable or TCP/IP as an input source for communication expenses. There is no additional module required to accomplish this interface. SHADOW utilizes special drivers for communicating data to each PMS vendors specifications. ACK/NAK, block check, inquiry, STX/ETX and CRC are all supported protocols. SHADOW may optionally utilize sentinel files for legacy PMS systems that use file sharing. Internet billing records, hobic or multiple IP/PBX records can be merged into one database, processed and delivered to any property management system.

INSTANTANEOUS BILLING TO A PRINTER

SHADOW may be used like a traditional telephone billing printer. Immediately after a call is placed, SHADOW will evaluate the charges, apply appropriate surcharges and output the results directly to a printer.

CHECK-IN / CHECK-OUT

SHADOW allows smaller hotels and motels the option of producing telephone invoices without interfacing to a guest tracking system. Simply enter the room number and a list of telephone charges is produced.

CUT MISUSE AND ABUSE

Special exception reporting allows the comptroller to pinpoint misuse and abuse from meeting rooms, administrative extensions or guest rooms.

PROFIT MARGIN

SHADOW facilitates comparative analysis between carrier services. The comptroller can examine rate structures from different carriers using the property's own telephone calls. As well, SHADOW will provide detailed profit margin analysis of carrier charges versus what the property is billing its guests.

NEVER HAVE AN OUT OF DATE SYSTEM

SHADOW is fully charged with the latest rates, tariffs and area codes. You can rest assured your system will never become out of date. SHADOW is continually developed and enhanced. We provide free software upgrades, tariffs & telephone support to customers that subscribe to our Extended Annual Maintenance. Rates and tariffs are also made available on our website.

Some of our most common interfaces:

Below is a partial list of currently supported PMS protocols. In addition, CMS enables custom PMS interfaces to be built via the Export Layout configuration option built into the software. 

Anasazi 
Autoclerk 
Bell HOBIC 
Best Western Nova Plus 
Brilliant
CheckIn 
Choice PM 
Computerized Lodging Systems (CLS) 
Datamate 
DSC 
Fabco 
Eltrax Medallion 
Easy InnKeepering (GraceSoft)
Encore 
Galaxy 
GEAC/UX 
Guest Tracker 
GuestView 
HOBIC-compliant serial interface
Hotel Information Systems (HIS) 
Fidelio / Micros
Hilton H1 
Hilton H2
Hotello
HOTIX
Hyatt PMS
Inn-Line 
InnQuest/RoomMaster 
InnSoft 
InnSystems 80 
InnQuest/RoomMaster 
LIBICA 
Lanmark (Sulcus) PMS Direct 
Lodging and Gaming Systems 
Lodging Management System (LMS) from Inter-American Data (IAD), 
Lodging Systems 
Lodging Touch 
Logistics 
MAI Paragon
Marriott PMS
Maestro 
National Guest Systems 
Megasys Hospitality Systems 
Mirage 
MSI 
Opera
Pegasus 
Promus 21
Profit Manager (Choice Hotels)
Protocol Technologies 
Resort Computer Corporation (RCC)
RezOvation
RezStream
Springer-Miller 
XIOX 

SHADOW is engineered to provide a realtime method of increasing revenue in hotel, motel, hospital and shared tenant environments. SHADOW logs transactions from telephone systems, hotel internet providers and carrier services. SHADOW answers hospitality needs of any magnitude from a small campground to a major hotel chain. In fact, SHADOW is installed in many prestigious of properties around the world.

SHADOW interfaces directly with your IP switch, PBX or business telephone system for realtime processing. The information is processed, assigned a cost and immediately delivered to property management room folios for true billing integration.

Some of our most familiar customers:

Fairmont Hotels & Resorts
Delta Hotels & Resorts
Days Inn
Club Intrawest
Choice Hotel  
    (Quality Inn, Comfort Inn, Sleep Inn, Clarion Inn)
Holiday Inn
Marriott
Orient Express
Ramada
Radisson
Travelodge
Super 8
Sheraton 
Staybridge
Hilton