Revolution Call Accounting Desktop
a desktop statistical call accounting solution for most basic environments.
Click here to check out our
new completely browser based
Revolution Web Call Accounting alternative!
This versatile Call Accounting application is the most affordable available today. It's never been easier to get the statistical information you need to make decisions quickly & easily - right from your desk. Whether you want detail, summary, graphs or a combination, we'll provide it without any special training or dedicated hardware and best of all, it won't cost you an arm and a leg.
Some of the highlights of this package are...
- Easy to install, use & administer
- Comprehensive Summary, Detail & Drill-Down Reporting
- Integrated QuickView & Site Management
- Doesn't require dedicated hardware
- Works with any key, PBX or IP-switch
(i.e. Nortel Networks BCM, Cisco Call Manager, 3COM NBX, Avaya IP Office) - Networkable with no client licensing fees
- Posts priced call records to Property Management
- Unbelievable price
Latest enhancements
- Enhanced reporting including Drill-Down reports
- Integrated QuickView
- Unlimited supported database size
- Extension level exclusion from reporting
- Enhanced/greatly simplified Nortel M1 setup/configuration
- City/State tagging of Outgoing & Incoming (Caller ID) calls
- State filtering on reports
- Per Line pricing (In and Out)
- Speed, purge and user interface enhancements
- DNIS support on Norstar
- Average Ring time on line reports
- Dynamic text searching within reports
- USA State graphical report
- Drivers for any telephone system data
- Supports business
communications systems (i.e. Nortel Networks
BCM)
Ask yourself these few questions...
- How many calls come into your company or department per day?
- Do you know where your calls originate or go?
- Do you want management to be able to easily generate reports on demand?
- What is your busiest time of day, week or month?
- Are you properly staffed to handle these traffic fluctuations?
- Are telephone intensive departments performing as they should?
- Would simple, At-A-Glance reporting assist in managing telephone intensive groups?
- Would tagging incoming or outgoing calls with a code for more specific tracking of call types or for client billing provide enhanced productivity?
- Do you have enough or to few phone lines?
- How many calls come in on specific lines (like tech. support, or 800 numbers) every day, week or month?
- Have you looked at Call Accounting in the past but decided that it was too expensive?
Telecommunications costs are a significant chunk of your budget. With a powerful management tool like Revolution Software Call Accounting, you can get a handle on these expenses and improve your understanding of how your telephone system is being utilized. We invite you to compare our Call Accounting with other products. We are confident that you will find that Revolution Software Call Accounting is not only the easiest to implement and use, with the richest feature set for small to medium size businesses, but it is also the most competitively priced.
Features:
- Flexible reporting package
- Reports on all system activity
- Drill-Down reporting allows you to generate summary reports and if you want to see the detail behind the summary, just double-click and a second report appears displaying all of the detail for the selected item
- Filter by incoming/outgoing, date, extension, account codes, lines, passwords, DNIS or State information
- Grouping by departments, line name
- Track and report on State traffic. Includes a graphical report of the US displaying call origination.
- Daily departmental summaries
- Line, extension, account number and passwords can be related to names to make reports more legible
- Attractive & logical report layout
- Integrated QuickView
- Blazing Speed. On a Pentium II 300 we did a test query of a database with 1.05 million records for 35 extensions and the report was complete in less then 35 seconds!
- Flexible Filtering (Department, Line, Extension)
- Different Graph types
- Copy Number or Graph data to external applications
- Automatic
Report Refresh allows you to keep QuickView open all day and
know what's going on with your phone system in real-time.
This is ideal for Queue/Group managers - Network aware (printing and database sharing)
- Database can be accessed from any PC with client software
- Network printing
- Network backup and restore
- No client licensing fees
- As many people can access the software as you want
- Powerful, simple database management
- Purge selective, all or rename database file
- Generate reports from renamed/archived files
- Doesn't require a dedicated PC*
- Collects SMDR data in background
- Processes data in background
* SMDR data arrives in real-time and the PC needs to be available to process this serial data or call collection information could be lost
Optional Enhanced Security Module
- Allows report and data access on a user basis
- Creates user login IDs and passwords
- Restrict users to information on their department only
- Restrict users to specific reports only
- Allows multiple System Managers
- Hourly, daily, real-time and demand database updates
- Allows user to tailor to their needs
- Integrated Site Management Module
- Track and report on user Location, Voice, Data and PC configurations
- Track Port IDs, cable numbers, network addresses and much more
- Allows you to centralize all of this valuable data
- User, line, account, password and DNIS databases
- Export to numerous formats
- Most popular text, common document, HTML and spreadsheet formats
- E-Mail integration
- MAPI compliant
- Export to Microsoft Exchange folders
- Assign fixed, per minute costs to local and long distance calls
- Per line pricing allows you additional flexibility for both incoming and outgoing costing
- Local Rates module available for exact local costing
- Familiar Windows interface with What's This Help
- Utilizes a Microsoft Access 32 bit database
- True 32 bit application for optimum performance
System Requirements
- PC running Windows 95, 98 or higher, or Windows NT ver 4.0, XP or higher
- Available Comm Port for SMDR connection (SMDR PC only) or Network connection to IP Switch Server
- Adequate hard disk space for application and data (Total required size is @ 20 megabytes)
- SMDR connection
- Installed, properly configured and tested SMDR connection
- The PC must be on and the application must be running in order to collect data
- LAN connection (if networked)
Benefits
- Simple to install, use and administer
- Robust reporting options
- Any user with network rights and the client software can generate reports on demand from their desktop
- No dedicated hardware
- Single administrator can distribute reports via E-mail to departments
- Robust export capabilities for extended reporting in other applications
- Top notch database performance
- Fantastic price
Site Management Reports
- Detailed reports on database
- Account Code
- DNIS
- LINES
- Passwords
- Stations
- Voice cabling and infrastructure
- Data cabling and infrastructure
- PC Configurations
- Department
summary reports can also include daily summary information
Note: Not all Key Systems or PBX's provide SMDR data to accommodate all of the above reports
