Visual Rapport

is an intuitive integrated visual communication console that provides real time employee telephone status, instant messaging, email, screen pop, call logging and file transfer all under one roof

Visual Rapport boasts a very dynamic interface that puts your communication information right at your fingertips. The visual communication console gives you accessibility to everyone in your organization instantly.

Discover how your business can benefit from these exciting new communication tools:

• Unified Messaging Console
  
• Screen Pop into virtually any Application
  
• Integrated Instant Messaging  
  
• Automated Call Handling
  
• Email Integration
  
• Instant File Transfer
  
• Personalized Statuses
  
• Call Logging
• Works with virtually all phone systems that are TAPI compliant
  
• Call Accounting Integration with Revolution Web Call Accounting, SHADOW and TELECOST

Unified Desktop Console

Visual Rapport’s intuitive desktop console provides a real time display of all colleague instant messaging and telephony statuses.  The operator can quickly and easily send a text message, instant message, email, file or transfer a telephone call to an associate right from the desktop console. 

Screen Pops into virtually any Application

Business calls are usually linked with information that exists in your database software or contact management applications, such as

Access
Act!
Commence CRM
FireFox
Goldmine
Max Ticketing System
Maximizer
MS CRM
MS Internet Explorer
NetSuite
Outlook
Right Now
SalesLogix
SugarCRM
Tiger Paw
or even a unique in-house custom application. 

We develop scripts and integration for virtually all major databases.  If your product is not listed here, please contact us for a driver. As an example, a travel agency with a proprietary customer database could use Visual Rapport to receive screen pops at every agent’s desktop and access the details of each customer’s travel plans from their database.

Automated Call Handling

Call handling is a breeze. Perform time consuming telephony functions (incl. answer, conference, hold, park and transfer) with one mouse-click  When an incoming call arrives, Visual Rapport can unobtrusively notify you with Caller ID information and enables you to decide what to do with the call. Visual Rapport has the unique ability to enable the user to designate particular inbound lines on which to perform screen pops; thus, the user isn’t interrupted with call information from every line on the telephone system.

Robust Call Control

Outgoing calls can be made from virtually any Windows application using several flexible methods.  Hot keys may be defined to perform common functions. For example: A user could define <Control F11> as a global Dial Hot Key. Regardless of the application the user is in, if they highlight a telephone number and press <Control F11> the call is placed. Visual Rapport provides Hot Keys for Answer, Disconnect and Dialing.

Keystroke macros definable in VBScript allow Visual Rapport to emulate the process of searching for a telephone number, copying the number and dialing the result. These keystrokes are easily defined by the user and can be configured to work with virtually any Windows application. 

Drag and Drop Dialing allows users to highlight a phone number in an application, then simply drag it into Visual Rapport to place the call.  The telephone set can still be manually used while Visual Rapport is running. Visual Rapport is always aware of the attached telephone set state and allows the user to switch between manual and desktop dialing interchangeably.

Contact Database Integration

Visual Rapport is pre-configured with an extensive library of scripts that communicate with many commercial contact management and database applications. Visual Rapport also provides developers with numerous telephony features for easy integration into environments where custom software has been implemented.

One of Visual Rapport’s greatest strengths is the ability to send Caller ID to as many as five applications, either automatically or on demand, based on user-selectable options. If one caller needs to be looked up in Microsoft Outlook and the next caller needs to be referenced on a web page, Visual Rapport can do it!

Call Logging and Call Accounting Integration

Visual Rapport takes full advantage of the call information it monitors for inbound, outbound and internal calls.  Each Visual Rapport client has a personal call log and all calls are collected system wide for corporate call accounting.   The call records are compiled and sent via IP to the host as they happen.   Visual Rapport is fully compatible with our complete spectrum of call accounting offerings including:  Revolution, SHADOW and TELECOST

Standard Features 

Visual Rapport is platform independent. It also allows access to any manufacturer’s standard telephone set features given their compliance with TAPI. These features vary depending on the capability of the manufacturer TAPI Service Provider (TSP). Consult your TSP and hardware documentation for available features. Some basic features include: Hold, Unhold, Answer, Transfer, Conference/Split & Hang Up. Other features may include: Do Not Disturb, Message Waiting Indication, Transfer Callback notification, Target Line Identification and Screen Pops.