NEWS RELEASE
RSI to provide Qwest Communications with a scalable call accounting solution compatible with all Nortel Networks telephony platforms.
OSHAWA, ONTARIO, CANADA - May 27, 2003 - Resource Software International Ltd. (RSI), an official Nortel Networks (NYSE: NT) Developer Partner, announced recently that it had been granted Nortel Networks Compatible Product distinction for all major telephony platforms Norstar, BCM, Meridian 1 and Succession 1000.
"On the heels of our Compatible Product recognition, RSI is proud to provide Qwest Communications (NYSE:Q) customers a truly scalable call management solution. We are the only vendor with a complete spectrum of call management solutions that have successfully undergone compatibility testing. As a Nortel Networks Developer Partner, we can now offer tailored solutions to a broad range of Nortel Networks customers.", said Rito Salomone, President of RSI. "Customers can leverage our applications for any combination of Norstar, BCM, Meridian 1 and Succession 1000 in single and multi-site environments."
The following are recognized members of our Nortel Networks Compatible Product family:
Shadow CMS is a powerful system that facilitates communications management for all Nortel Networks telephony platforms. Modules include call accounting, hotel billing, guest tracking, traffic analysis, ACD reporting, forced/verified account codes and web call management.
Revolution Call Accounting is a basic poly-pack call accounting solution for the small to mid-range organization. The system interfaces directly to Alcatel telephone switches in seconds. This versatile Call Accounting application is the most affordable available today. It's never been easier to get the statistical information you need to make decisions quickly & easily - right from your desk. Whether you want detail, summary, graphs or a combination, we'll provide it without any special training or dedicated hardware.
tools CTI Pack features include Forced/Verified Account Codes, Automated Wake-up calls, Set Locking/Unlocking and Text Messaging. These features have resulted in enhanced call handling in Professional Environments (Lawyers, Chartered Accountants, Engineers, etc) as well as Hospitality Environments.
Visual Rapport (formerly Rapport for TAPI) is a revolutionary Desktop Telephony Interface designed to seamlessly integrate telephony control into the users 32 bit desktop environment. Rapport allows you to use your favorite contact management application for outbound dialing and inbound screen pop. Visual Rapport is charged with a built-in desktop console, an instant messaging agent, employee statuses, screen pop, file transfer and desktop dialing. The application will function with LAN CTE and TAPI.
About RSI
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of leading edge computer telephony management solutions. The company offers a wide range of other products including: call accounting, hotel/motel management, carrier comparisons, invoice analysis, telemanagement and rebilling outsourcing services. RSI has distributors in North America, Europe, Caribbean and Middle East.
Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at http://www.telecost.com. Information about RSI Nortel Networks Compatible Products may be found at http://www.telecost.com/nortel
