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RSI Supports  Call Detail Recording on Mitel ICP platforms.

OSHAWA, ONTARIO, CANADA - September 3, 2003 - Resource Software International Ltd. (RSI) announced today its lead call management solutions Telecost/Shadow CMS and Revolution Call Accounting support Mitel 3100 ICP and Mitel 3300 ICP.

This  protocol allows RSI communications management solutions to reliably collect usage data from Mitel ICP telephony switches over data networks. This new socket method of data collection is more reliable and cost effective.  RSI is constantly evolving its solutions to better meet the needs of its customers as they migrate systems to VoIP.  

Shadow CMS (or Telecost CMS) Voice & Data Management  is a powerful system that facilitates communications management from various telephone systems and IP switches.  Modules include call accounting, hotel billing, guest tracking, traffic analysis, ACD reporting and web call management. The system is completely scaleable from a small office to a global multi-site environment.   

Revolution Call Accounting is a basic poly-pack call accounting solution for the small to mid-range organization.  The system interfaces directly to Mitel telephone switches in seconds.  - This versatile Call Accounting application is the most affordable  available today.   It's never been easier to get the statistical information you need to make decisions quickly & easily - right from your desk.  Whether you want detail, summary, graphs or a combination, we'll provide it without any special training or dedicated hardware.

Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at http://www.telecost.com.