PORTFOLIO

SERVICES

RESOURCES

Click here for the latest RSI and Avaya news and product offerings!

Archive News
NEWS RELEASE

RSI announces Avaya Developer Community membership.

OSHAWA, ONTARIO, CANADA - January 18, 2005 - Resource Software International Ltd. (RSI), announced today that it had officially become an Avaya Developer Community Member.

https://devconnect.avaya.com/public/search/d_cprofile.jsp?search=1&i=346

The following represent some of the key solutions offered by RSI that function with Avaya platforms.

Shadow CMS is a powerful system that facilitates communications management for Avaya telephony  platforms.  Modules include call accounting, hotel billing, guest tracking, traffic analysis and web call management.  

Rapport for TAPI is a revolutionary Desktop Telephony Interface designed to seamlessly integrate telephony control into the users 32 bit desktop environment. Rapport allows you to use your favourite contact management application for outbound dialing and inbound screen pop. 

Revolution Call Accounting  is a basic poly-pack call accounting solution for the small to mid-range organization.  The system interfaces directly to Avaya  telephone switches in seconds.   This versatile  Call Accounting application is the most affordable  available today.   It's never been easier to get the statistical information you need to make decisions quickly & easily - right from your desk.  Whether you want detail, summary, graphs or a combination, we'll provide it without any special training or dedicated hardware.

About RSI

Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of leading edge computer telephony management solutions.  The company offers a wide range of other products including: call accounting, hotel/motel management, carrier comparisons, invoice analysis, telemanagement and rebilling outsourcing services.   RSI has distributors in North America, Europe, Caribbean and Middle East.  

Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at http://www.telecost.com/avaya

Live Help


Need an immediate answer? Contact an online RSI
sales representative

TOOLS CTI PACK

    You simply cannot get these tools out of the box on Nortel BCM/SRG or Norstar! Complete CTI middleware for Toll Restriction, Forced Account Codes, 911 Emergency Notification and Security, Wake Up Calls, Set Locking, OSN
    tools CTI Pack are CTI middleware modules that offer powerful call control features for Nortel BCM and Norstar. These features include:

    • forcedaccount codes
    • toll restriction
    • call routing
    • E911 notification
    • CLID logging
    • SMDR
    • Internal call logging
    • screen pop
    • set locking
    • Do Not Call
    • more...

What is CDR?

    CDR is an abbreviation for the term Call Detail Recording. It is the data that is submitted by your telephone system to a collection device linked to your call accounting package. The data contains particular information about every telephone call including date, time, duration, digits dialed and trunk line. Often the term SMDR (Station Message Detail Recording is used interchangeably with CDR). The "raw" information is generally interpreted and translated into a database for real time or scheduled processing and reporting.
Link To Us * Terms of Use * Privacy Policy
Copyright © 2010 Resource Software International Ltd. (RSI). All rights reserved.