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NEWS RELEASE
RSI Supports Avaya's Reliable Session Protocol
OSHAWA, ONTARIO, CANADA - January 13, 2003 - Resource Software International Ltd. (RSI) announced today its lead call management solutions Telecost/Shadow and Revolution support Avaya's Reliable Session Protocol.
This; protocol allows RSI communications management solutions to reliably collect usage data from Avaya's Enterprise Class IP Solutions (ECLIPS) over data networks. This method of data storage and transfer is more reliable and cost effective. RSI is constantly evolving its solutions to better meet the needs of its customers as they migrate systems to VoIP.
Shadow CMS (or Telecost CMS) is a powerful system that facilitates communications management from various telephone systems and IP switches. Modules include call accounting, hotel billing, guest tracking, traffic analysis, ACD reporting and web call management. The system is completely scaleable from a small office to a global multi-site environment.
Revolution Call Accounting is a basic poly-pack call accounting solution for the small to mid-range organization. The system interfaces directly to Avaya telephone switches in seconds. - This versatile Call Accounting application is the most affordable available today. It's never been easier to get the statistical information you need to make decisions quickly & easily - right from your desk. Whether you want detail, summary, graphs or a combination, we'll provide it without any special training or dedicated hardware.
Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at http://www.telecost.com/avaya
