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RSI announces its participation in the Avaya DevConnect program.

OSHAWA, ONTARIO, CANADA - November 17, 2003 - Resource Software International Ltd. (RSI),  announced today that it had officially entered the Avaya DeveloperConnection Program as a SELECT Developer.

The following  represent some of the key solutions offered by RSI that function with Avaya platforms.

Shadow CMS is a powerful system that facilitates communications management for Avaya telephony  platforms.  Modules include call accounting, hotel billing, guest tracking, traffic analysis and web call management.  

Rapport for TAPI is a revolutionary Desktop Telephony Interface designed to seamlessly integrate telephony control into the users 32 bit desktop environment. Rapport allows you to use your favourite contact management application for outbound dialing and inbound screen pop. 

Revolution Call Accounting is a basic poly-pack call accounting solution for the small to mid-range organization.  The system interfaces directly to Avaya  telephone switches in seconds.   This versatile  Call Accounting application is the most affordable  available today.   It's never been easier to get the statistical information you need to make decisions quickly & easily - right from your desk.  Whether you want detail, summary, graphs or a combination, we'll provide it without any special training or dedicated hardware.

About RSI

Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of leading edge computer telephony management solutions.  The company offers a wide range of other products including: call accounting, hotel/motel management, carrier comparisons, invoice analysis, telemanagement and rebilling outsourcing services.   RSI has distributors in North America, Europe, Caribbean and Middle East.  

Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at http://www.telecost.com.