Resource Software International Ltd. (RSI) has been developing dynamic call accounting and communications management solutions since 1990.   We pride ourselves in our experience to consolidate management solutions for customers with a diverse landscape. Our customers include goverment, education, retail, hospitality, long distance providers and various corporations that purchase their equipment from more than one vendor.

RSI has a broad range of solutions that will generally work with most manufacturer hardware.  Connectivity includes traditional remote dial up/serial, FTP over IP, ODBC, DCOM,  telnet and various other technologies to retrieve the data to a centralized location.

We provide optional software or hardware buffers for data storage.  We integrate with virtually any telephony switch that outputs call detail reporting (CDR) information.  

Our products include:
Small Business Call Accounting
Browser Based Web Call Accounting
Hotel Call Accounting
Professional Enterprise Call Accounting
Desktop Productivity Tools (Screen Pops, Visual Console)
Toll Restriction, Forced/Verified Account Code BIlling

Consult us about your particular telephone system.  Click here for our contact information

Here is a short list some of the  vendors (for brevity we are including only the most common vendor names and popular models)  that our software will function with:  

3Com
3Com networked telephony solutions feature easily customized, highly scalable IP telephony systems with proven reliability and cost-effective capabilities for organizations of all sizes.

Alcatel
Alcatel is the world’s leading supplier of telecommunication infrastructures and a market leader in high speed Internet access and optical networks. Alcatel delivers turnkey solutions for simple telephone service or for complex multimedia networks.  Customers vary from telecommunications operators and Internet service providers to businesses and consumers.

AltiGen Communications 
AltiGen is a leading manufacturer of IP telephony and contact center solutions. The company designs, manufactures and markets next generation, IP PBX telephone systems and IP contact centers that use both the Internet and the public telephone network to enable an array of applications that take advantage of the convergence of voice and data communications. AltiGen Communications products are available from authorized resellers. AltiGen’s AltiServ™ has been recognized for excellence with more than 40 industry awards since 1996.

Amtelco
AMTELCO has been a leading provider of customized call center innovations for more than 25 years. With a strong background in the telephone answering service industry, AMTELCO's primary focus is to design systems that offer cutting-edge technology, which reduces labor costs and increases profitability. Today, AMTELCO's specialized Call Center Innovations are recognized throughout the industry for improving customer service with straight-forward procedures and trouble-free system maintenance.

Artisoft (TeleVantage)
(see Vertical)

Asterisk
Asterisk the Open Source PBX,  is a complete PBX in software. It runs on Linux, BSD and MacOSX and provides all of the features you would expect from a PBX and more. Asterisk does voice over IP in many protocols, and can interoperate with almost all standards-based telephony equipment using relatively inexpensive hardware.

Atlas
The Atlas product line includes analog and digital telephone systems, and complimentary peripheral products, making a complete family of compatible telephones and systems designed to fulfill your company's telecommunications demands today and tomorrow. Companies that require from two to over four- hundred telephones will appreciate the forward and backward migration abilities of Atlas products, which leverages your investment as your company grows and changes. Atlas telephone systems have earned a reputation as high quality, extremely flexibility and price-competitive products that are ergonomically designed for easy operation.

Amtelco
AMTELCO has been a leading provider of customized call center innovations for more than 25 years. With a strong background in the telephone answering service industry, AMTELCO's primary focus is to design systems that offer cutting-edge technology, which reduces labor costs and increases profitability. Today, AMTELCO's specialized Call Center Innovations are recognized throughout the industry for improving customer service with straight-forward procedures and trouble-free system maintenance.

Avaya
Avaya is a global leader in communication systems, applications and services. We design, build, deploy and manage networks for enterprises. Customers range from small businesses and nonprofit agencies up to more than 90% of the companies in the FORTUNE 500, and the U.S. government. They all rely on Avaya for reliable, secure networks that facilitate customer relationships, enhance productivity and maximize profitability.

Cisco
Cisco believes the Internet will transform the way people work, live, play, and learn. Today change is happening faster than ever before.  Facilitating communication is critical in making people and business more agile. Cisco Systems, Inc. is the dominant worldwide leader in end-to-end enterprise network solutions. The company AVVID (Architecture for Voice, Video and Integrated Data) is the standard for internet business solutions.  Cisco Call Manager is rapidly gaining a dominant market share.

Comdial
(see Vertical)
Comdial Corporation develops and markets sophisticated communications products for small- to mid-sized offices.Their innovative product offerings include advanced business phone systems, voice over IP (VoIP), voice processing, unified messaging, and computer telephony integration solutions.  Comdial was acquired by Vertical.

Cortelco
We offer a complete line of single-line telephones, two-line telephones, cordless telephones, key system and voice mail products. Let us assist you in selecting the best product at the best price for your application, after all, we have been"Keeping your connected for over 100 years".

Ericsson
BusinessPhone offers you a wide selection of solutions that target the specific needs of small and medium-sized enterprises. These range from Mobility solutions for your staff in the office or your team out in the field, to IP Telephony, Messaging and even Contact Center solutions. You name it, and BusinessPhone has it: So that you have the option of combining one or more solutions of your choice into your BusinessPhone. And getting a tailor-made solution built precisely to your needs.

ESI
ESI designs and manufactures telephone systems and components for businesses. ESI’s systems offer advanced technological design and extreme ease of use, yet are very cost-competitive. The award-winning product lines include IVX All-In-One Digital Phone Systems, and IP E-Class, full-featured IP PBX systems that are cost-effective for smaller enterprises. ESI’s business phone systems are sold through hundreds of factory-trained Certified Resellers. Founded in 1987, ESI is a rapidly growing, privately held corporation with headquarters in Plano, Texas. 

Executone

Fujitsu
Fujitsu collaborates with renowned PBX solution vendors in providing traditional, hybrid and IP PBX solutions to meet all customers' needs. The solutions we provide include ACD, Call Centre, CRM and Voice Recognition applications. In addition, we also provide customisation services for integrating our PBX to customer's existing system.

Harris
Harris is an international communications and information technology company serving government and commercial markets in more than 150 countries. With headquarters in Melbourne, Florida, the company has annual sales of over $3 billion and has more than 13,000 employees – including 5,500 engineers and scientists – dedicated to the development of best-in-class assured communications™ products, systems, and services

Hitachi
Hitachi's PBX Systems continue to set the standard in their markets. The products provide a powerful array of cutting-edge amenities and generate greater revenue for the system operator, all with a single communications system. And we are continually improving our superior products to offer even more market leading features that have yet to be matched.

Inter-Tel
The Axxess Converged Communications System meets your business's challenges and dynamic needs. Superior performance, dependability and seamless expansion capabilities are critical components to growing your business without interruption. You need a flexible, scalable system that will adapt to emerging technologies-so you're not stuck with a storeroom of outdated components. The ability to add applications, upgrades and functionality through software is imperative to minimize and protect your investment in hardware.

Isotech

Iwatsu
Iwatsu's systems are designed with customization in mind. These systems are built with the architecture to promote performance and growth, resulting in less time invested by you. Our entire family of products are made to order - whether an affordable digital system or in-building wireless system, voice processing / unified messaging, IP telephony or voice response product.

Lucent
(see Avaya)

Mitel
Mitel  is a leading global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver the benefits of voice, video and data convergence to the user. The company focuses its efforts on Internet Protocol (IP) and the benefits it enables through the convergence of voice, video and data over a single broadband network.  Mitel brands include SX and ICP series.

NEC
From the beginning of telephony to broadband Internet technology, NEC has devoted more than 100 years of technological innovation to serving people around the world.

Nitsuko
(see NEC)

Nortel
Nortel is a recognized leader in delivering communications capabilities that enhance the human experience, ignite and power global commerce, and secure and protect the world's most critical information. Serving both service provider and enterprise customers, Nortel delivers innovative technology solutions encompassing end-to-end broadband, Voice over IP, multimedia services and applications, and wireless broadband designed to help people solve the world's greatest challenges. Nortel is the maker of  Norstar, BCM, Meridian and CS1000 (formerly Succession)

Onyx

Panasonic
Panasonic provides complete communications solution incorporating multi-cell wireless + IP technology. The power, flexibility, and expansion capabilities to match your growing business.

Picazo

Rolm
(see Siemens)

Samsung
DCS gives you sophisticated call-handling facilities to optimize service to callers. When a group receives a call, the DCS will direct the call to the first available person in that group. If no assistance is available and the call is held in a queue, the system will play a message to the caller, reassuring them of prompt attention as soon as a call handler becomes free. System flexibility enables group supervisors to monitor the status of all incoming calls, and to bring the staff in and out of a group as necessary.

Siemens
Siemens HiPath products provide the perfect bridge to efficient IP--based communications with Siemens excellence for service and reliability as the core foundation. We are the experts in feature rich circuit-switched applications. We have unparalleled expertise in broadband and IP solutions. We produce products that conform to industry standards, and industry trends show that flexibility is a must to keep pace with the changing marketplace.

Sphere
Sphere is a leader in enterprise communications system technology, providing customers with powerful and innovative Voice over IP solutions. Delivering real world, mission-critical IP telephony systems to satisfied customers for six years, Sphere Communications today ships its award-winning Sphericall VoIP communications system to thousands of users in all types of commercial and governmental organizations.

Sprint Protégé - CTX

Talkswitch
TalkSwitch is a new-breed, all-in-one phone system designed specifically for businesses with 1 to 32 phone users per location. Its big-company features and intelligent capabilities work right out of the box and are a snap to customize. But TalkSwitch is more than just a PBX telephone system; it integrates standard analog telephones, fax machines, cellular and offsite phones with the traditional telephone network and the Internet for VoIP (Voice over IP).

Taridan 
At Tadiran Telecom, we know companies need to migrate to converged technologies by building on existing network investments. Our Coral IP-enabled servers allow you to add functionality and capacity as your business needs change and grow – helping to minimize your total infrastructure cost over time.  Systems include Coral and Emerald series.

Telappliant
Telappliant is the UK and European provider of low-cost IP Telephony solutions for your business. We can rapidly deploy a wide range of advanced and cost-effective VoIP solutions and services, ranging from office IP PBXs to bespoke Calling Card Platforms and IP call termination services.

Telrad
Drawing on over 50 years of experience, Telrad Networks is a leading provider of cutting-edge telecommunications solutions compliant with the highest standards in a wide range of areas.

Toshiba
Toshiba's Strata family of digital business telephone systems is a market leader in providing innovative solutions for your business needs.  Depending on your company's size and requirements, Toshiba has the right telecommunication system for you.

Vertical
Vertical Communications helps companies boost revenue, increase productivity and provide superior customer service by unlocking the hidden potential of their existing telephone systems. The Vertical portfolio now includes Artisoft and Comdial.

Vodavi
With all the choices, the technology and the possible applications, business communications are no simple matter today. Voice mail, e-mail, the internet, call centers, computer telephony, networking - all may be part of your communications system. Vodavi's TRIAD family provides affordable and easy-to-use solutions starting as small as 3 lines and 8 stations with the capacity to grow up to 144 lines and 252 stations. TRIAD is an advanced communications solution that is prepared to handle all the application needs of a growing business today and in the future. TRIAD products are available only through authorized dealers who are trained and certified by Vodavi.

Win
All WIN 440CT Series systems are designed to be versatile, reliable, scalable and economical. Each of the WIN systems are a member of a series. Features, telephones and common control/expansion hardware all migrate from the smallest system to the largest. With a WIN 440CT Series system, you can achieve today's advanced digital communications technology and enhance productivity and the flow of communication throughout your organization.

Zultys
Zultys Technologies is a premier manufacturer of communications equipment for businesses, enterprises, governmental, and military organizations. Its award winning products have provided the market with solutions that increase worker productivity and scale for future growth. Zultys has produced some of the most innovative designs that integrate functionality while interoperating with industry standard devices.

Contact us for drivers for other vendors not listed here.

About RSI

Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of leading edge computer telephony management solutions.  The company offers a wide range of other products including: call accounting, hotel/motel management, carrier comparisons, invoice analysis, telemanagement and rebilling outsourcing services.   RSI has distributors in North America, Europe, Caribbean and Middle East.  

Information about RSI, its products and the company's maintenance program can be found on the World Wide Web at http://www.telecost.com.