NEWS RELEASE
February 13, 2006

RSI Announces  Interoperability with Avaya IP Office

OSHAWA, ONTARIO – February 10, 2006 – Resource Software International Ltd. (RSI), the world leader in communication management solutions, today announced it had successfully completed interoperability testing with the popular Avaya IP Office.

Resource Software International Ltd. (RSI) is a proud member of the Avaya DeveloperConnection Program.   This relationship enhances our ability to quickly provide Avaya customers with a broad range of communication management solutions including call accounting, web based reporting, screen pop and desktop productivity.

"This milestone is a culmination of many months of research, development and co-operation.  We are proud to unveil a complete portfolio of communication management tools tailored for Avaya customers," said Steve Cummings, Vice President.

"RSI demonstrated interoperability through official lab testing conducted in Avaya labs.  We are proud of this new milestone and look forward to offering Avaya customers the very best in communication management software solutions." said Cummings. 

Several of our core products received Avaya DeveloperConnection Compliant Award for successful compliance testing with Avaya Inc.'s IP Office v3.1 (48).  These products include:

Visual Rapport provides elaborate middleware support for desktop dialing, instant messaging, file transfer, employee statuses and screen pop.  The application provides custom scripts to allow for screen pop integration with virtually all databases and CRM solutions.   Visual Rapport already integrates with Act!, SalesLogix, Maximizer, Goldmine, Outlook and countless other products.

Shadow CMS is a powerful system that facilitates communications management from various telephone systems and IP switches.  Modules include call accounting, hotel billing, guest tracking, traffic analysis  and web call management. The system is completely scaleable from a small office to a global multi-site environment.   

About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer, manufacturer and distributor of leading-edge communications management solutions.  The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services.   RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East.

For more information visit www.telecost.com/avaya

About Avaya
Avaya is a global leader in communication systems, applications and services. We design, build, deploy and manage networks for enterprises. Customers range from small businesses and nonprofit agencies up to more than 90% of the companies in the FORTUNE 500, and the U.S. government. They all rely on Avaya for reliable, secure networks that facilitate customer relationships, enhance productivity and maximize profitability.

For more information visit www.avaya.com