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NEWS RELEASE
February 13, 2006


RSI Announces  Interoperability with Avaya IP Office


OSHAWA, ONTARIO – February 10, 2006 – Resource Software International Ltd. (RSI), the world leader in communication management solutions, today announced it had successfully completed interoperability testing with the popular Avaya IP Office.

Resource Software International Ltd. (RSI) is a proud member of the Avaya DeveloperConnection Program.   This relationship enhances our ability to quickly provide Avaya customers with a broad range of communication management solutions including call accounting, web based reporting, screen pop and desktop productivity.

"This milestone is a culmination of many months of research, development and co-operation.  We are proud to unveil a complete portfolio of communication management tools tailored for Avaya customers," said Steve Cummings, Vice President.

"RSI demonstrated interoperability through official lab testing conducted in Avaya labs.  We are proud of this new milestone and look forward to offering Avaya customers the very best in communication management software solutions." said Cummings. 

Several of our core products received Avaya DeveloperConnection Compliant Award for successful compliance testing with Avaya Inc.'s IP Office v3.1 (48).  These products include:

Visual Rapport provides elaborate middleware support for desktop dialing, instant messaging, file transfer, employee statuses and screen pop.  The application provides custom scripts to allow for screen pop integration with virtually all databases and CRM solutions.   Visual Rapport already integrates with Act!, SalesLogix, Maximizer, Goldmine, Outlook and countless other products.

Shadow CMS is a powerful system that facilitates communications management from various telephone systems and IP switches.  Modules include call accounting, hotel billing, guest tracking, traffic analysis  and web call management. The system is completely scaleable from a small office to a global multi-site environment.   

About Resource Software International Ltd. (RSI)
Founded in 1990, RSI is a developer, manufacturer and distributor of leading-edge communications management solutions.  The company offers a wide range of other products including: call accounting, hotel/motel management, ACD reporting, CCR, Voice Mail and IVR reporting, carrier comparisons, and rebilling outsourcing services.   RSI has distributors in North America, Europe, Asia, Australia, Caribbean and Middle East.

For more information visit www.telecost.com/avaya

About Avaya
Avaya is a global leader in communication systems, applications and services. We design, build, deploy and manage networks for enterprises. Customers range from small businesses and nonprofit agencies up to more than 90% of the companies in the FORTUNE 500, and the U.S. government. They all rely on Avaya for reliable, secure networks that facilitate customer relationships, enhance productivity and maximize profitability.

For more information visit www.avaya.com

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Hosted Call Accounting

    HostedCallAccounting.com is a fully managed Software as a Service (SaaS) alternative to purchasing hardware and software and expending internal resources. Resource Software International Ltd. (RSI) offers complete outsourcing services for remote polling, authorization code billing, charge-back, network planning, traffic analysis, carrier/service comparisons, SIP / IP PBX reporting, voice mail, call center, auto attendant and more. Many organizations have high overhead costs, staff turnovers and little time for in-house software. These businesses often require accurate telemanagement information to allocate costs and track activity. With our remote secured hosting option you select the variety of billing, traffic, exception and diagnostic management reports your organization needs. RSI takes full control of data collection, processing and regular delivery of reports. Our specialists can assist you with the planning and management of your telecommunications network. RSI hosts and manages the entire process on your behalf and you may log in to view the results from anywhere, anytime!

    For PBXs and other communication devices that require data storage, our unique IP buffers allow us to collect data from anywhere on the globe seamlessly in real time. The secure data can be viewed remotely by our customers through a simple web browser.

    Enjoy centralized hosted call accounting from RSI without the need for additional software or hardware. Find out more.

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    Hospitality Billing Made Easy

    Most hotel or motel environments find it essential to interface their call accounting software with a centralized property management system (PMS). We work with all popular vendors of property management and reservation systems to integrate call accounting, internet usage, hotel billing and guest reservations. Call Accounting for Hospitality

    Hotel / Motel / Inn Property Management Software (PMS)

    RSI call accounting solutions integrate with most popular property management reservation and hotel billing systems. We have a library of drivers that we update regularly. Contact us for integration with your system.

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