|
Glossary
of Telecom Terms |
| automated
attendant |
| A
system that greets callers with a recorded message, and
instructs them to enter various numbers from their phones to
get information or to route calls to specific extensions,
ports or devices. |
| busy
hour |
| A
designated one-hour period considered the hour of greatest
telephone use. It is commonly used to study traffic volume
for network planning and performance analysis. |
| call
detail recording (abbrev. CDR) |
| In telephony management, a call detail record is a data record that contains information related to a telephone call, such as the origination and destination addresses of the call, the time the call started and ended, the duration of the call, the time of day the call was made and any authentication codes among other details. |
| dual-tone
multifrequency (abbrev. DTMF) |
| A
method of signaling using a specific combination of two
tones. This method is used by push button telephones or
devices for dialing and in network signaling. |
| hunt
group |
| Calls
to a particular number may be arranged so that when a line
is busy, the telephone system will search a group of lines
in a specified sequence until another available line is
found. |
| station
message detail recording (abbrev. SMDR) |
| In telephony management, a
method of relaying data records that contain information related to a telephone call, such as the origination and destination addresses of the call, the time the call started and ended, the duration of the call, the time of day the call was made and any authentication codes among other details. |
| Telemanagement |
| Management
of an organization's telephone and telecommunications
systems, which includes procuring equipment, managing
communication resources and monitoring expenses for usage. |
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