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Telecom Expense Management for Every Enterprise

POWERFUL BUSINESS CALL ACCOUNTING AND COMMUNICATION MANAGEMENT SOLUTIONS


Welcome to www.telecost.com, the internet home of Resource Software International Ltd (RSI). We have been developing award-winning call accounting software & communications management solutions for businesses of all sizes since 1990.

RSI strives to provide the best scalable applications for every communication managers needs. RSI is a leading provider of call accounting, hotel billing, computer-telephony integration, web browser call accounting, telephone reporting, switch management, instant messaging, email tracking and telemanagement solutions around the globe.

We pride ourselves in providing the very best dynamic cost-effective, user-friendly solutions that can be offered to all businesses. We provide robust interoperable solutions to customers of virtually any equipment provider -- analog or IP. Channel partners and customers now have the option of selecting a call accounting system that has been lab tested in many popular environments. We offer true seamless integration for multi-vendor environments.

Spotlight
Our call management portfolio spans a broad range of industry sectors including retail, government, education, tourism, brokerage, professional, hospitality and general business environments. In vertical markets, we provide unique integration to hotel property management systems and professional accounting packages.

Our customer installations include small to medium (SMB) and large enterprise organizations. Our dealer network includes major telephone companies, PBX and IP switching manufacturers, interconnects, equipment vendors, hotel and motel management companies, alternate long distance providers and consultants.

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browser-based call accounting for small business
basic desktop call accounting for small business
robust call accounting for every enterprise
hospitality hotel and motel billing
desktop telephony productivity tools
call monitoring, routing and control tools
call center ACD monitoring and reporting
data storage software for all PABX, legacy telephone systems and VoIP servers
hosted call accounting and managed services
solutions tailored for manufacturers of telecom gear

Many of our products are recognized as leading solutions by the world's most popular manufacturers and vendors of communication equipment. Please visit our vendor-specific websites to find out more about our special integration, designation and relationships.

Nortel   Avaya   Cisco   Mitel   Siemens   Adtran   More...



Latest News


Hosted Call Accounting for Every Enterprise

Hosted Call Accounting is a fully managed Software as a Service (SaaS) alternative to purchasing hardware and software and expending internal resources. Resource Software International Ltd. (RSI) offers complete outsourcing services for remote polling, authorization code billing, charge-back, network planning, traffic analysis, carrier/service comparisons, SIP / IP PBX reporting, voice mail, call center, auto attendant and more. Many organizations have high overhead costs, staff turnovers and little time for in-house software. These businesses often require accurate telemanagement information to allocate costs and track activity. With our remote secured hosting option you select the variety of billing, traffic, exception and diagnostic management reports your organization needs. RSI takes full control of data collection, processing and regular delivery of reports. Our specialists can assist you with the planning and management of your telecommunications network. RSI hosts and manages the entire process on your behalf and you may log in to view the results from anywhere, anytime!   More...


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Free Upcoming Webinar Sessions

These webinar sessions are open to anyone interested in the Resource Software International Ltd. (RSI) portfolio of communication management solutions. The sessions provide key information about our latest applications and industry trends. New sessions are added monthly.

Contact us to arrange for a private, group or corporate webinar focusing on your specific needs.

For a refreshed list of FREE public webinars, click here

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PBX ADMINISTRATION

    Perform Moves, Adds and Changes (MACs) like a seasoned Nortel Meridian 1, Succession, CS1000 switch technician. MerAssistant takes the mystery out of switch administration.  
    MerAssistant is our latest addition to tailored management solutions for Nortel platforms.

What is CDR?

    CDR is an abbreviation for the term Call Detail Recording. It is the data that is submitted by your telephone system to a collection device linked to your call accounting package. The data contains particular information about every telephone call including date, time, duration, digits dialed and trunk line. Often the term SMDR (Station Message Detail Recording is used interchangeably with CDR). The "raw" information is generally interpreted and translated into a database for real time or scheduled processing and reporting.