RSI Product Portfolio
Communication Management Solutions
for Every Enterprise
RSI strives to provide scalable solutions for every communications managers
needs. We pride ourselves in providing dynamic
cost-effective, user-friendly solutions that can be offered to
all businesses. We provide robust interoperable solutions
to customers of virtually any equipment provider -- analog or
IP. Channel partners and customers now have the option of
selecting a system that has been lab tested in many popular
environments. We offer true seamless integration for
multi-vendor environments. Our call management portfolio
spans a broad range of industry sectors including retail,
government, professional, health care, education, hospitality and general business
environments. In vertical markets, we provide
unique integration to hotel property management systems and
professional accounting packages.
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Small- and Medium Business (SMB) Statistical Call Accounting
(for environments that require basic statistical reporting of
their communications detail)
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Browser
Based Web Call Accounting
Would you like to
access your call accounting reports through a browser while
working remotely?
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Revolution
Web Call Accounting
100
% Browser based Call Accounting Software for Small to Medium
Business
Revolution Web Call Accounting is a robust solution that can be used in institutions such as offices, hospitals, universities and organizations that need to allocate telecom costs to various individuals, departments or cost centers. It can also be used to monitor telephone productivity of each employee in the company. The software can be accessed from your desktop or from around the world through a true web interface.
More...
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Basic Call Accounting
Are you a small to medium business (SMB) looking for basic
statistical call accounting?
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Revolution
Call Accounting
This is a desktop statistical call accounting
solution that facilities management for most basic environments. It's never been easier to get the call detail information you need to make decisions quickly & easily - right from your desk.
Product Brief
Request Webinar Demo
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Communications Management Solutions / Enterprise Call Accounting
(for businesses that require multi-site implementations,
multi-vendor or multi-platform corporate reporting, traffic analysis
and cost comparisons)
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Professional Enterprise Call Accounting
Do you have a number of locations that require consolidated
reporting from a centralized host?
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SHADOW cms Voice & Data Management
SHADOW
is call accounting applications that address the needs of international
enterprise customers. This sophisticated call management
application provides timely call accounting and traffic reports. The system has built-in capability for corporate cost allocation, customer billing, caller identification, traffic analysis,
productivity analysis, carrier comparisons, Voice over IP, internet
usage, misuse and abuse. This product is completely scalable from 2
extensions to 10000+ and can be deployed in virtually any
environment including hospitality, professional, health care,
retail, government agency and general business.
(see also TELECOST cms Voice
& Data Management)
Product
Brief
Request Webinar Demo
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Hospitality Billing, Call Accounting and Property Management
(for billing integration, posting to guest folios, reconciliation
and real time processing)
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Hotel Call Accounting
Do you have a hotel, motel or hospitality property that requires
software to integrate with your property management system for
billing?
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SHADOW
cms Hospitality
Communication services are
essential to the majority of hospitality guests. Many business
executives and travelers demand efficient facilities that can keep
them in touch with home base. It is imperative for a sophisticated
communications management system to account for telephone charges,
internet usage, equipment fees, surcharges and taxes in real time.
(see also TELECOST
cms Hospitality)
Product
Brief
Trial Version
RSI provides hotel billing
integration with the world's most popular property management
systems through HOBIC, ACK/NAK, inquiry, socket/tcp, file and many other protocols.
View our list of some of our supported
PMS vendors.
RSI also provides full API
integration for RezStream, RezOvation
and others. Contact us for
direct integration to your system. |
| Data
Storage and Buffering Software |
Data
Collection Tools
Do you require data collection software or hardware to log data
from an IP server, PBX or other device?
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Winlink
IP & Serial Data Storage
Why
use outdated or expensive hardware buffer boxes? RSI offers you flexible
PC-based solutions for: Remote Dial-up, FTP Transfers and
instantaneous TCP connections. RSI IP & Serial Data
Storage software can connect to any Dial-up Server, FTP or Lan
directory. Data can be transmitted daily or by interval.
Multi-site installations are now very affordable.
Product
Brief
Special
versions are available for IP, PBX and other switches with
non-standard methods of data delivery:
 Avaya
(RSP, TCP).
Nortel
(CDR PULL, DCOM, Socket).
Cisco
(ODBC)
Siemens
(TFTP, Serial)
Mitel
(Telnet,Serial)
3COM
(HTTP)
Traditional
Models (IP, telnet & Serial)
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Forced
and Verified Account Codes / Desktop
middleware TAPI and LAN CTE visual PC console solutions
(for account code billing, screen pop, instant messaging, call control, employee
statuses, caller identification, call handling, file transfer,
visual console etc...) |
Desktop
Productivity Tools
Do you require a
centralized dashboard for unified messaging right at your
fingertips?
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Visual
Rapport
Visual Rapport is an exciting new visual console that provides real
time employee telephone status, instant messaging email, screen pop,
call logging and file transfer under one roof. This is a
truly integrated unified messaging system for telephone systems with a
tapi service provider (TSP).
Product
Brief
Trial
Version
Special
versions are available for IP, PBX and other switches with
special API toolkits for integration. Visit our vendor
specific websites for connectivity information
Avaya
Nortel
(LAN CTE and TAPI) Standard
Version |
tools
CTI Pack
Comprehensive set of tools for Nortel BCM and Norstar. These
solution add powerful enhancements to the standard communication
system.
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tools
CTI Pack
tools CTI Pack is a
comprehensive value added middleware telephony control and
management solution for Nortel Networks Norstar and BCM. tools CTI
Pack offers forced/verified account codes, toll restriction, 911
notification, CLID logging, SMDR, hospitality wake up calls,
message notification and wake up calls.
Nortel
Versions for BCM and Norstar |
Support
Services and Outsourcing Solutions
Managed Services, Service Bureau, Rebilling, Remote Data
Storage, Web Call Accounting, Customer Care and Annual
Maintenance Plans. |
Support
Services & Outsourcing Solutions
Web Telemanagement, Remote Data Storage, Call
Accounting, Rebilling Services
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At
RSI, we recognize that your data is vitally important for making decisions about your business. The ever changing nature of communications, tariffs, services and applications makes it imperative that solutions are backed by a strong maintenance protection plan. We take pride in providing professional customer care that gives you worry-free assurance. RSI provides superior support services that ensure your issues are resolved and your questions are answered in a timely fashion.
Click
here for details
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Database
Management Software
(Database Lookup, Employee Directories and Data Storage) |
Database
Lookup
Do you require tools for managing your employee data and allowing
your operators one touch access to critical data?
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RSI
DMW Database Management
DMW is a comprehensive, easy to use,
operator console lookup application. Allow operators the ability
to quickly decide how to route a call. Quickly identify
departments, divisions or individuals by partial searches. Rapid
SQL engine makes these searches a snap. Each operator can be given
a custom view of the data. Protect sensitive data with password
security.
Product
Brief |
Tailored
Solutions
(Custom Applications, Interoperable Applications, Vendor
Specific Tools, OEM) |
Nortel
Do you have Nortel gear and require powerful off box
solutions?
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RSI
has continuously successfully demonstrated compliance of our call
management line with many Nortel telephony platforms and have been
a long standing Nortel
Developer Partner. RSI offers a tailored spectrum of
communications management applications that span across the most
popular Nortel telephony switching platforms (inc. BCM (and
BCM50), Norstar, Meridian 1 and CS 1000). These
solutions encompass the major target areas of your customer base
including: professional bill-back, corporate cost allocation,
hotel/motel billing and desktop integration to customer
relationship management systems.
Solutions
include:
Call
Accounting
Forced/Verified
Account Codes
Enhanced
BCM Reporting
ACD
Reporting
Alarm
Management
Visit
our Nortel Compatible Products website.
RSI is the only Developer Partner
with call management solutions that have received Compatible
Product designation for Nortel platforms inclusive of Norstar,
BCM, Meridian 1 and CS 1000! |
Avaya
The most robust call accounting and desktop productivity
solutions custom tailored for Avaya.
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RSI,
an Avaya DeveloperConnection member, provides a complete portfolio
of communication management solutions for Avaya customers.
We have s specific website dedicated to applications that have
attained Avaya Compliant Award.
Visit our
Avaya Compliant Solutions website. |
Cisco
The most robust call accounting and desktop productivity
solutions custom tailored for Cisco.
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RSI,
an active Cisco Technology Partner, provides a complete portfolio of
communication management solutions for Cisco customers. We
have s specific website dedicated to applications that have attained
Cisco Compatible designation.
Visit our
Cisco Technology Partner website. |
Siemens
The most robust call accounting and desktop productivity
solutions custom tailored for Siemens.
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RSI,
an active participant of the Siemens HiPath Ready Program,
provides a complete portfolio of communication management
solutions for Siemens customers. We have a specific website
dedicated to applications that have attained Siemens HiPath Ready designation..
Visit
our Siemens HiPath Ready website. |
Mitel
The most robust call accounting and desktop productivity
solutions custom tailored for Mitel.
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RSI,
an active participant of the Mitel MiSN Member program, provides a
complete portfolio of communication management solutions for Mitel
customers.
Visit our
Mitel MiSN Solutions website. |
Adtran
The most robust call accounting and desktop productivity
solutions custom tailored for Adtran.
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RSI
is an Adtran Complementary Solutions Provider with a comprehensive
umbrella of communication management solutions for Adtran customers.
Visit our
Adtran Complementary Solutions website. |
MerAssistant is our latest addition to tailored management solutions for Nortel platforms.