Communication facilities are the lifeline of most successful businesses and often the most taxing expenditures. Management of telephone charges, equipment fees, VoIP traffic, internet usage, and provider discounts is a difficult task. RSI provides the necessary call management tools to allow administrators to forecast, monitor and allocate communications management expenses.

Resource Software International Ltd. (RSI) is a Cisco Developer Network Member and offers various products through a network of Cisco partners and distributors around the globe.

Shadow CMS Enterprise is a total communication management solution that consolidates communication usage data to assist managers in monitoring, controlling and migrating infrastructure. Communication facilities are the lifeline of most successful businesses and often the most taxing expenditure. Often managers are unaware of misuse, erroneous telecom billing, detrimental quality of service and or system hacks that can cause irreparable damage to the reputation of the organization and its bottom line. The old adage rings true you cannot manage what you cannot measure! SHADOW CMS Enterprise is the watchdog of your communication network by analyzing call accounting records, auto attendant, voice mail and mobile devices to pinpoint system bottlenecks and ensure communication flow.

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Shadow CMS Product Reference on Cisco website

SHADOW B-ACD Reporting for Cisco Unified CME

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