RSI Visual Rapport Console Rated Compliant With Avaya IP Office 6.0
OSHAWA, Ontario — Resource Software International Ltd. (RSI), a leading provider of total communication management solutions (TCMS) for every enterprise, today announced that its Visual Rapport desktop CRM integration console is compliant with Avaya IP Office 6.0. Avaya is a global leader in enterprise communications systems, software and services. Visual Rapport promotes seamless unified communication through CRM integration, call handling, instant messaging and other communication productivity features into contact center operations. The application now is compliance-tested by Avaya for compatibility with Avaya IP Office 6.0, the company’s unified communications solution for small- and medium-sized businesses.
“RSI is committed to creating unified communication management solutions that offer an intuitive customer experience. We continually develop our solutions to meet the high standards of interoperability with Avaya products “, said Rito Salomone, President, RSI. “We are delighted that Visual Rapport has been granted compliance with Avaya IP Office 6.0.”
Resource Software International Ltd. (RSI) is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. As a Gold member of the program, RSI is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“RSI is a long term Gold partner of Avaya providing a broad range of multi-platform communication management solutions to our mutual customers. ”, said Eric Rossman, vice president, developer relations, Avaya. “Visual Rapport helps our customers maximize efficiency and productivity through seamless integration of their communication facilities. “
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information, please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
About Resource Software International Ltd. (RSI)
Founded in 1990, Resource Software International Ltd. is a developer, manufacturer and distributor of total communication management solutions. The company offers a wide range of products including: call accounting, hotel/motel management, real time dashboard, contact center console and CTI applications. RSI has distributors in North America, Europe, Caribbean and Middle East. As a proud Avaya DevConnect Gold Member, RSI is focused on providing Avaya customers training and resources that offer insight about the health of their communication facilities.
For more information, visit our Avaya Compliant Products website.
